Operations Coordinator

Who are we?

We want to help small businesses win. That’s why we’re here.

We connect small business owners to investors – to create jobs, help families and power economies – because we believe that people are made to do more. And we want to help them get the finance they need to thrive, creating thousands of jobs as they drive the economy forward.

So, we created the leading online marketplace for small business loans. Our investors have lent £15.2 billion to 135,000 small business owners. In 2022, lending through Funding Circle’s UK platform helped generate £6.9 billion in GDP while creating and sustaining 106,000 jobs. There’s never been a better time to join!

Be part of the team that changes everything. Let’s build the place where small businesses can get the funding they need to win and leave a legacy behind, forever.

The team

The Marketplace team specifically represents what we see as the future of how we can 'build a better financial world' for SMEs in the UK. The Marketplace team helps small business owners secure funding by building partnerships with a broad panel of alternative lenders and utilising a range of lending products.

What will you be doing?

As a Marketplace Operations Analyst you will support the Marketplace Sales teams to manage applications from initial submission to payout using a combination of software applications and lender portals. Showing a high level of accuracy to write, check and collate customer documentation, your role will be central to ensuring we provide a smooth and swift service for our customers.

• Gaining an in-depth knowledge of lender processes and requirements
• Managing & submitting applications via lender portals, collating and sending additional documentation as required
• Ensuring that we package applications correctly for our lenders to help us deliver a fast and efficient service to our clients.
• Working closely with the sales team to help them manage customers through slick administration
• Continuously seek opportunities to lead change and improve our operating processes
• Passing additional information requests from our lenders on to the sales team promptly
• Maintaining our own internal CRM and providing reporting to the team as required
• Raising lender documentation prior to sending to the client for signing

Are you?

• Experienced working in an Operations capacity
• Able to build and maintain long lasting business relationships
• Highly organised and able to organise your day and week to maximise your efficiency
• Results-oriented with a desire to deliver a high volume of work with high attention to detail
• Willing to learn, understand, and explain complex concepts and products quickly
• Flexible and prepared to try something different and adapt to change quickly

Did you know?

Research shows that some people are less likely to apply to jobs unless they meet every single criteria. At Funding Circle we are committed to building diverse teams so please apply even if your past experience doesn’t align perfectly with the requirements. You might just be the perfect fit!

Why join us?

Talk to our recruiters about our workplace, culture and benefits. We have designed our offering around; Health, Wealth, Lifestyle & Development!

A few highlights are:

• Hybrid working environment (2 days a week in office), flexible working options with an amazing office and we will help support your home working set up
• Private Medical Insurance and Dental Insurance
• Learning allowance AND other perks such as Gympass, Spill, Just Eat allowance, Electric Car Scheme and more!
• Access to Octopus Money Coach, Free Mortgage advisor partnership and discounts across numerous retailers through Perks at Work.

Want to Build The Incredible? We’d love to hear from you.

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