Operations Coordinator

Job Title: Operations Co-ordinator

Location: Remote home working with occasional travel to London or Cardiff offices when required

Working with: Head of Commercial Operations

We are Kocho

Kocho recognises that technology on its own does not deliver change and offers technology adoption services alongside excellent technical consulting to enable our clients to achieve their business goals on their journey to Become Greater.

Our head office is in the heart of London’s West End and provides a comfortable working environment with flexible collaboration spaces that encourage our people to Become Greater with the aim to Do What’s Right. In 2022 we also opened a new office in Cardiff which follows the style of our London space.

Kocho is an equal opportunities employer. We make recruitment decisions based on qualifications, skill set and experiences. We consider all suitable candidates regardless of their age, sex, gender reassignment, race, religious beliefs, or lack thereof, marital status, disability or sexual orientation or any other protected characteristic. This mindset aligns with our company values as we understand that we are Better Together.

We are delighted that Kocho has made it onto this year’s hotly contested shortlist for the ‘Best Microsoft partner to work for’ award, testament to the great culture and people we have working for us!

Here is the role:

Due to the continuing growth of our business, we are looking for someone with strong administration skills to join our Operations team to support our Delivery teams. Our teams works with range of clients, the largest who have 5000 + employees many of which are household names.

Reporting to the Head of Commercial Operations, you will work very closely with the Operations team, providing daily project and administrative support across the business as well as assisting with back-office tasks relating to updating internal systems and processing invoices and purchase orders

Responsibilities

• Managing Kimble; Updating assignments, ensuring forecasts are accurate, checking data
• Chasing timesheet entries and approvals
• Managing Generic Resource assignment forecasts
• Generating invoices
• Processing PO’s and winning Ops
• Dealing with pre-sales requests and liaising with sales/technical teams to book them in
• Maintenance of Team sites and archiving of completed projects
• Ad-hoc admin tasks and holiday cover for Ops team members
• NPS and CSAT data collection and analysis

This is what we need from you:

• Previous CRM experience is essential, preferably Salesforce but others will be considered.
• Previous data entry experience is essential, preferably with financial data.
• Excellent written and verbal communication skills
• Good interpersonal and diplomatic skills
• Exceptional organisational skills and high attention to detail and quality
• A high level of organisation is essential in this role in order to manage multiple tasks at once.
• Administration experience, supporting more than one member of a team is desirable.
• Ability to work on multiple assignments and complete high-quality work against deadlines
• Self motivated and disciplined

Would be great if you have:

• Experience of working in a IT/Tech Environment
• An understanding of Microsoft technologies, hardware and software licensing would be a distinct advantage.

And this is what we offer in return:

• Private Medical Insurance
• Life assurance
• Critical illness
• Flexible benefits – Choose what suits you
• Access to a discount store
• Fruit, cereal, toast, biscuits, squash, fizzy drinks etc. in the office
• Celebrations for exciting life events
• Matched charity donations
• 25 days leave, plus a day for your birthday, plus cake sent to home
• Enhanced family leave
• Length of service awards
• Monthly socials
• Summer party get together for all the family
• Continuous Training
• Peer Reward programme
• Flexible working
• Cycle to work scheme
• Everymind at Work
• Agile working
• Branded SWAG for all employees and new joiners
• Cultural champions – Focussing on celebrating our diversity
• A host of clubs to get involved with - Running club, Football, Parents hang out, Motivational speakers.

Job Types: Full-time, Permanent

Salary: £25,000.00-£30,000.00 per year

Schedule:

• Monday to Friday

Work Location: Remote