Operations Manager

Operations Manager

London

Competitive salary with excellent benefits – please contact the recruitment team for this information although we don’t advertise our salaries, you won’t be disappointed!

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Job Description

The purpose of this role is to help ISS become the world’s greatest service organisation by providing service performance facilitating our customers’ purpose through people empowerment.

This role is dedicated to the BNP Paribas (BNPP) account, based in Harewood Avenue, Marylebone, London and provides invaluable support taking ownership and management across the operations for all service line provided by ISS which includes:

- Cleaning and Waste Services
- Mailroom and Print
- Workplace Services
- Client Services (Front of House, Room Bookings, Switchboard)

The role provides both assistance and support for the ISS Services Delivery Team and for the Key Account Manager in parallel with supporting the client team and the general FM function for BNPP.

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Key Responsibilities​

• Support all the operations and Head of Departments across the service lines delivered to BNPP
• Total management and ownership of Aldermanbury square site
• Deputise for Key Account Manager (KAM) in Client Meetings and in during absence holiday/sickness etc
• Deliver both contractual KPI’s and ISS KPI’s
• Lead on ISS Projects with the support of the SME
• Head up People and Culture for account
• Head up Employee Engagement for account
• To be aware of the areas of Risk Management within the business and alleviate risk across the operation and facilities
• Demonstrate strong commercial awareness and focus to ensure all account decisions are finally viable
• Drive commercial opportunities were possible
• Monitor and measure performance across the portfolio, critiquing and being cognisant of requirements to focus the front of house team’s delivery

Professional and personal competencies/qualifications​

• Facilities Coordination or Management Experience (3+ Years)
• Team Management Experience (5 Years)
• Systems Experience (MS Office, PO Systems, Payroll)
• Experience in Front of House desirable but not essential
• Experience in Mailroom operations desirable but not essential
• Excellent communicator able to communicate with clients, operations, suppliers, and team with prior client facing experience
• Professional, committed, conscientious, pro-active and innovative
• Numerate, accurate and confident and can work on own initiative
• Ability to work on own initiative and operationally as part of a team

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

If you have any further queries regarding this role, please contact the Resourcing Team on 0330 311 2739

Job Types: Full-time, Permanent

Schedule:

• Day shift
• Monday to Friday

Work Location: One location

Reference ID: 107076