Operations Manager

Job Description

Job title: Operations Manager

Location: Green Energy Switch, Ham Lane House, Ham Lane, Peterborough, PE2 5UU (with hybrid working model in place)

Hours/Week Full time – 37 hours per week

Responsible for: Operations team

Reports to: Director

Salary: £35,000 per annum

Closing date: 17th March 2023

About us

Green Energy Switch (GES) exist for impact. We have been uniquely grown to care about sustainability and protecting the environment. We lead the way for a greener future and share our vision. We are an award-winning provider with over 15 years of experience in the environmental and sustainability industry, providing specialist energy-focused advice and support.

We’re proud that we deliver an ethical message and service, where all of our profits are donated to PECT, an environmental charity, who is shoulder to shoulder with us and on mission to protect and enhance the environment. We deliver an impressive menu of energy services across the UK; specialising in working with social landlords and local authorities, targeting our reach to vast communities.

GES is born from inspired people who see a better world for us all. We continue to be a collaboration of environmental thought leaders, who work hard, share the message and have fun! We celebrate all our colleagues uniqueness and offer real forward thinking where we celebrate hybrid working, have generous annual leave so you get to invest in you and your family, we ‘high five’ long service, share team away days and of course champion volunteering days for us all. We are not a team because we work together. We are a team because we trust, respect, and care for each other and the world we live in.

Role overview

The Operations Manager will lead and collaborate on strategic and operational planning, and the ongoing delivery and development of GES services across the UK. The role will lead and bring together a team of colleagues, inspiring our continued ideas and deliver impactful projects. The Operations Manager will build and maintain relationships with internal and external partners to market, promote and inspire others to become a GES customer.

Key responsibilities

Leading others

• You’ll know the strategy. You’ll know the team. You’ll connect the two using great leadership
• Plan, manage and co-ordinate the work of your teams
• Inspire and encourage staff to work to the highest standards
• Care for your team using career conversations, 121’s, team building and fun!
• Invest in your team whenever possible through training and development
• Great communication upwards, downwards and throughout your team
• Achieve targets as set in the business plan

Project Management

• Lead projects from start to finish, making sure they are efficient. Flag any issues or resource issues to the Director.
• Review project processes, systems and procedures so they meet current demands
• Ensure your team are working collaboratively, effectively and efficiently
• Be assured at all times operational delivery is up-to-date, work is completed, including data handling/ storage
• Quality assure that all customers/partners are expertly supported through their key account manager
• Define delivery against targets by producing weekly project reports to the Director.
• Achieve targets as set in the business plan and career conversations

Project Operations

• Drive customer acquisition
• Manage the projects to ensure maximum returns for customer and GES
• Nurture existing supplier/external relationships to ensure the projects are running well/SLA’s are met
• Lead weekly/monthly review meetings with the relevant partners
• Provide the Director with monthly project performance reports
• Achieve targets as set in the business plan

Person specification - About You

• Experience and understanding of the energy/housing sector
• Experienced Manager with at least 3 years line management experience
• Driven and inspired by challenging targets
• Natural and authentic people leadership skill and experience, able to show and train others
• Confident communicator, verbal and written, with the ability to make the complex simple without losing key ideas and messages
• Naturally outward looking, able to grow and harvest long term relationships with new and existing customers/partners
• Minimum of Level 4 qualification in relevant subject area or qualified by experience
• Passion, enthusiasm, understanding of environment/sustainable development issues
• Creative thinker, collaborative, adaptable, energetic, organised, great at listening
• IT savvy
• Share our GES values and behaviours

In addition to these responsibilities carry out such duties as may reasonably be required. The above duties are a guide to the nature of the work required & are not intended to reflect all tasks associated within the role.

February 2023 – Written by the Director

Job Types: Full-time, Permanent

Salary: £35,000.00 per year

Benefits:

• Additional leave
• Bereavement leave
• Casual dress
• Company events
• Company pension
• Enhanced maternity leave
• Free parking
• Sick pay
• Wellness programme
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Peterborough: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Experience:

• Line Management: 3 years (preferred)

Work Location: Hybrid remote in Peterborough

Application deadline: 17/03/2023
Expected start date: 03/04/2023