Operations Performance Support

Job reference number 293426

Operations Performance Support - BN and RH postcode areas

Salary starting at £23,790.

Full time

Permanent

Brighton, Worthing, Eastbourne, Burgess Hill or Crawley

Job purpose

The Operations Performance Support will be part of a team responsible for providing administrative support to Delivery Operations Managers primarily with some administrative support across the Service Delivery Area as required. The administrators will primarily manage the effective alignment of all Delivery managerial resourcing information (MRT) and oversee Production Plan targetry and amendments including initial analysis of plans to support the Delivery Operations Managers.

Key accountabilities

Delivery Support Activities
1. Completion of the nationally designed Managerial Resourcing Tool (MRT) for managerial resourcing including:

• Completion of initial manpower plan at least 4 weeks in advance to understand any future resourcing issues
• Liaise with the Ops Manager to sign off the manpower plan
• Complying to the rules of managerial cover resourcing and raising all issues of non-compliance to the Area Leadership Team Support Manager to address.
• Sending out the following weeks manpower plan by the end Wednesday of the week before (with the plan then locked down with no further changes apart from unforeseen sick abs/special leave)
• Resourcing done on the basis of the agreed rotations with all managers rotating unless they have a documented flexible working agreement, with no managers on non-templated work unless authorised by the Delivery Operations Manager
• Use only official Trainee managers in the plan
• Trainee managers returning to OPG roles if there is no templated work for them to cover

2. Oversee Managerial annual leave allocation in line with the annual leave groups with only one person off per group at any time (bar emergency exceptions) and administer the process for leave booking each year in accordance with the guidelines
3. Input all managerial PSP related activities including: Managerial Absences, Overtime Authorisation and TOIL authorisation (and recoup).
4. Control diary organisation for the Delivery Operations Managers

Area Support Activities
5. All administrative tasks as allocated by the Area Leadership Team Support Manager – specifically; Notetaking, Event and meeting management.
6. System support and analysis including PSP Support

Key Skills, Experience and Qualifications required for this specific role

• Confidentiality/integrity and discretion is integral when dealing with personal information and company performance information and communications
• Good analytical & problem-solving skills
• Organisational and Time Management skills – Able to organise and manage Delivery Operations Mangers’ diaries to ensure commitments can be achieved. Manage personal workload to timescales required
• Flexibility and mobility to travel within the Service Delivery Leader area as required to support
• Good working knowledge of Microsoft systems particularly Excel and PowerPoint
• Building relationships – Develop relationships across the area operation and with business functions to support the Area Leadership team particularly the Operations Managers
• Customer focus – Support a customer-centric culture from an administrative perspective to ensure we deliver on our customer promises
• Know the business - Uses own understanding of basic business operations and Royal Mail Group systems, processes, departments, and functions to support the Service Delivery Team in achieving business objectives
• Financial and physical asset management - Managing physical assets and assigned budget, estimating and justifying costs, controlling expenditure, and evaluating outcomes.
• Health, safety & wellbeing - Leading by example to actively protect the safety, health and wellbeing of themselves and others. Ensuring compliance with safety and health legislation and Royal Mail Group’s safety and health standards.
• People management essentials - Follows Royal Mail Group’s processes; have knowledge of the policies; assist and support managers from administrative perspective.

Shift Patterns

Monday to Friday, 37h per week starting around 7:00 am (Flexibility is expected involving some traveling)

About Us

At Royal Mail we connect companies, customers and communities across the country, delivering a ‘one-price-goes-anywhere’, universal postal service to more than 30 million addresses. As one of the UK’s leading companies, we are focused on being recognised as the best delivery company in the UK and across Europe.

Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.

We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.

Closing Date: 28th April. Please note, this advert may close early if the appropriate number of applications has been reached.
Interviews expected: May

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