Operations Strategy Support Analyst

Are you an excellent problem solver? Are you determined and focused? Do you have high level of attention to detail? If you’ve answered yes, then you could be the right person to join the Operations Strategy department on a hybrid basis, based in our Kings Hill office, ME19 4UA.

What you can expect as an Operations Strategy Support Analyst:

• Salary of £27,690
• Permanent
• Remote working

Not only are we offering a competitive salary and a fantastic bonus scheme, you’ll also be entitled to loads of great benefits including, discount and cash back on hundreds of high-street shops and private health insurance, plus much more.

As our new Operations Strategy Support Analyst, you will be responsible for overseeing the Data / MI elements of the Contact Strategy. You will receive and log requests driven from your oversight before establishing the most efficient way to interrogate and visualise the results sets, complete with trend analysis and commentary. You will aim to market lead in visualisation through proactive research of upcoming standards which could be adopted to further enhance the reader’s experience. You will adopt a strong data model beneath you – with SME knowledge of the business units you support – with the ability to collaborate with several supporting functions.

Key responsibilities include:

• Act as the central point of contact for Data / MI across the Operation – demonstrated through a fully encompassing data model.
• Promote the use of analytics to understand and enhance the operation efficiency viewed through focused data sets and dashboards (Power BI, SSRS).
• Log, prioritize and build ad hoc / ongoing reports and dashboards relating to requests that have come in from stakeholders from all Operational areas.
• Produce daily / weekly / monthly reports through automation which offer up the right level of insight to annotate the business performance and demonstrate it through trend analysis.
• Working with IT, ensure that all reports / dashboards are run in an effective manner – optimized where possible to ensure minimal impact on systems and resources.
• Oversee performance, conduct and Customer reporting offering up feedback and trend analysis to help direct stakeholders to focus areas.
• Proactively research new standards / opportunities to enhance our visual demonstrations and self-serve model whilst driving down processing time and potential blind spots.
• Collaborate with the Compliance and MI teams to produce and promote key stakeholder reports and dashboards on an ongoing basis.

Things we need from you:

• Knowledge of Collections / Financial recovery desirable.
• Excellent verbal and written communication skills.
• Excel knowledge desirable.
• High level of computer literacy, with a focus on Presentation/PowerPoint skills.
• Proven organisational and prioritisation skills.
• SQL knowledge desirable.
• Methodical and logical.
• Ability to work with others to resolve issues.
• Ability to build strong business relationships.
• Enthusiastic and positive.
• Ability to be flexible with working hours in line with business needs.
• Professionalism and diplomacy.
• Positive ‘can do’ attitude.

What happens next?

If this sounds like you and you’d like to join our rapidly expanding company that offers excellent career progression, then apply now!

Working for Cabot:

You’ll be working for an award winning; Investors in People Gold accredited organisation. We’re passionate about the ethical treatment of our customers and employees. Our mission is to create pathways to economic freedom. Our vision is to make credit accessible by partnering with our consumers to restore their financial health.

Diversity and inclusion are very important to us at Cabot, and we value a multitude of diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone. Our policies ensure that every candidate and employee are treated fairly and with equal opportunities.

**At Cabot we are highly regulated by our clients, as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we are unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK – we are unfortunately unable to offer sponsorship.