Out Of Hours Telephone Adviser

Position: Out Of Hours Telephone Adviser

Location: Remote working

Closing date: 09 May 2023

Job title: Out Of Hours Telephone Adviser

Location: Remote working

Salary: £2,704 pa

Salary pro rata: Yes

Hours per week: 4

Type of contract: Fixed term

End date of contract: 2024-03-31

Closing date for applications: 2023-05-09

Interview date: 2023-05-16

Email address for more information: admin.office@bhwcab.org.uk

We are looking for an experienced Citizens Advice telephone advisor to work in the Essex wide out of hours service. The telephone service operates 4 pm to 8 pm weekdays and 9 am to 1pm on Saturdays. We are initially looking for an advisor to work 4 hours on Tuesday, Wednesday or Thursday evening. You will be skilled in giving telephone advice and competent to give full advice and maintain case records. You will have the ability to interview clients using sensitive listening and questioning skills to get to the root of the issues and empower them to find a way forward. Supervision will be via a partner local citizens advice in Essex. If you have the experience and skills needed to support our service, we would love to hear from you.

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.