As a Patient Safety and Experience Officer you will support implementation of the current professional and governance frameworks for homecare providers. Working with the senior Governance Team to implement a consistent and aligned approach to complaints and incidents, patient safety, and governance. You will also work with the Clinical Governance and Patient Experience manager to represent the voice of the patient for LPCH, driving daily improvements in patient experience and managing the end to end incident and complaints management system and supporting processes. You will have the responsibility to manage your own workload, provide regular status updates and work towards specific KPI's and targets. This role is a hybrid working model with the flexibility of working from home and in the office.
Why LloydsPharmacy Clinical Homecare?
We have a lot to offer at LloydsPharmacy Clinical Homecare, not only to the 100,000 patients we support but also to our employees. We have a wide range of exciting opportunities for passionate professionals across nursing, patient services, compounding, pharmacy and warehousing. You’ll have access to training and development programmes at all stages of your career through one of our many pathways - the opportunities are endless. In addition to the standard benefits that you would expect; 25 days annual leave plus bank holidays, company pension, bonus scheme, we offer:
- Market leading maternity, paternity and adoption leave
- Full support from our employee assistance programme including a health and well-being app
- Up to 50% staff discount at LloydsPharmacy in store and online!
To be successful within this role you will have excellent planning, admin and organisational skills with the ability to prioritise workload to respond to changing demands. You will have the ability to handle highly sensitive, confidential and potentially distressing information as well as adhering to data protection requirements. The ideal candidate will be inquisitive and willing to learn and happy to work in a team environment. With a focus on communication both written and verbal you will need good comprehension skills and be able to tailor your communication to your recipient. The role can be varied so the ability to adapt and learn quickly, as well as to take initiative would be a positive for this role.
LloydsPharmacy Clinical Homecare are one of the most experienced providers of clinical homecare in the UK and have been supporting patients in this way since 1975. We provide care to more than 100,000 patients in their own home, at work, or in the community, ranging from straightforward delivery of medication to specialist nursing for complex conditions. We work in partnership with the NHS, pharmaceutical companies, and private medical insurers. Our range of treatments and conditions includes home parenteral nutrition, chemotherapy, IV antibiotics, enzyme replacement therapy, rheumatoid arthritis, multiple sclerosis and much more.
We are defined by our ICARE values and we pride ourselves on being an equal opportunities employer, committed to diversity & inclusion, taking a person-centred approach to our interview process that is fair and free from both discrimination and bias. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our resourcing team.
