Patrol Officer

Job Title and Grade: Patrol Officer, Grade 4

Contract: Permanent, Full-time.

Hours: 36 hours per week (Annualised hours, please see general information)

Salary: £23,793.00 – £25,458.00 per annum including a 10% shift allowance

Department/Section: Estate Management Section

Responsible to: Head of Security & Campus Safety

Reports on a day to day basis to: Campus Security Supervisor

Purpose of job: To provide a flexible approach to the role and undertake a wide range of safety, welfare, security, physical Intervention, first-aid and car parking duties both within the University Campus and externally to University-owned and administered properties.

Duties of the Post:

The duties of the post, some of which will require physical effort such as standing for long periods, patrolling, climbing stairs, wearing PPE and stabproof vests etc. will include the following:

Information Centre

• To staff the 24-hour Information Centre, and provide information and general assistance to staff, students and members of the public using the University.
• To staff the 24 hour Control Room and provide CCTV, fire alarm panel and intercom monitoring. Act as shift control using radio communications, and input data into I.T. software applications and databases.
• To receive incoming telephone calls to the University out of office hours.
• To develop a good knowledge of campus services and facilities in order to correctly advise staff, students and visitors.

Residents Welfare

• To liaise with other departments (e.g. Accommodation Office and the Residents’ Support Network) to support students and staff.
• To respond to student and staff enquiries.
• To respond as appropriate to complaints in accommodation - e.g. noise complaints, anti-social behaviour etc.
• Programming of fobs, Key cards and door re-programming in accommodation buildings.
• Basic electrical investigation of trip switch failure.

Personal and Physical Security

• To provide a security service to the University, safeguarding the fabric of the University and property owned, used by, or entrusted to the University.
• To ensure the safety, well-being and convenience of users of, and visitors to, the University premises.
• To provide a cash escort service.
• To patrol the campus as required; locking and unlocking buildings, setting and checking alarms.
• To utilise approved procedures and techniques in a conflict situation to protect students or staff when necessary.
• Assist out sourced security contractors with the Quays, Meadows and Copse accommodation in the wider campus area.
• Support Traffic Officers on large events including Graduation Week, Arrivals Day, Applicant Days, Open Days, and UCAS Events, in the University car parks.

Emergency Response

• To provide the First Aid service on campus, including Mental Health First Aid (training provided).
• To respond to emergency situations.
• To liaise with emergency services.

General

• To implement and enforce regulations concerning staff and students.
• To liaise with the internal car parking Traffic Officers.
• On occasion act as a relief chauffeur for senior members of the University.
• To provide a high degree of customer service at all times.
• To follow standard operating procedures.
• To write clear and timely reports of all incidents and occurrences.
• Any other duties as required by the Deputy Director of Estates and Campus Services or their nominee.

These duties are a guide to the work that the post holder will initially be required to undertake. They may be changed from time to time to meet changing circumstances.

Terms of Appointment

For a full description of the terms of appointment for this post please visit:

https://www.essex.ac.uk/staff/employment-policies-procedures/my-contract

- PERSON SPECIFICATION -

Qualifications/Training

• Have a first aid qualification or be willing to train in order to achieve this qualification (training will be provided) - Essential
• Have conflict management and physical intervention training or be willing to train in order to achieve this qualification (training will be provided) - Essential
• Have had training in Mental Health first aid or be willing to train in order to meet this requirement (training will be provided) - Essential

Experience/Knowledge

• Experience of working in a customer focused environment - Essential
• Good written and verbal communication skills, including good listening and report writing skills - Essential
• Experience of working with young people and/or an understanding of the issues facing students in higher education - Desirable
• Experience of working with, providing a service, and relating to, people from a diverse and multi-cultural background - Desirable

Skills/Abilities *all specifications below are essential

• The ability to work as part of a team and to use own initiative (e.g. when patrolling alone)
• Have the confidence and ability to deal with conflict or an emergency situation by remaining calm and professional under pressure
• Have the confidence to physically intervene in a conflict situation
• Have the ability to undertake both repetitive and varied tasks
• Excellent attention to detail
• Good negotiation skills
• Basic computer skills (Microsoft Office Suite)

Other *all specifications below are essential

• Possession of a full, clean UK-valid driving license
• Ability to meet the requirements of UK ‘right to work’ legislation*
• Be prepared to work unsocial hours and to participate in shift workings covering 365 days a year
• The ability to fulfil the requirements of a DBS check (see general information)
• Must be able to undertake the physical aspects of the post

* The University has a responsibility under the Asylum, Immigration and Nationality Act 2006 to ensure that all employees are eligible to work in the UK. Prior to commencing employment, the successful candidate will be asked to provide documentary evidence to this effect. Please note that the University will not be able to issue a Tier 2 Certificate of Sponsorship for this post. For further information about UK immigration requirements please follow this link https://www.gov.uk/government/organisations/uk-visas-and-immigration

ADDITIONAL INFORMATION

Estates Management Section

You can find more information about the department at the following link:

https://www.essex.ac.uk/staff/emergencies-security-and-safety/security-services

General information

This will be on an annualised hour’s basis equating to 1877 hour per annum. You will be required to work set shifts of 8.5 hours. The shift times are:

06.00hrs-14.30hrs

14.00hrs-22.30hrs

22.00hrs-06.30hrs

But on occasions this may vary.

On average you will be rostered for 18 shifts a month, however this may flex up, or down, dependant on the needs of the business.

The majority of shifts will be rostered 4 weeks in advance, however some may be rostered at short notice, but no less than 24 hours’ notice will be given.

Informal enquiries may be made to Marc Lee, Deputy Head of Security & Campus Safety. However, all applications must be made online.

Due to the nature of the work, applicants who are offered employment will be subject to a criminal record check (known as a Disclosure) by the Disclosure and Barring Service before the appointment is confirmed. This will include details of all cautions, reprimands or final warnings as well as convictions.

We encourage applicants to provide details of all warnings, reprimands, cautions or criminal offences at an early stage in the application process. Should you wish to declare such information, please email the Resourcing Team in confidence, attaching brief details. We guarantee that this information is shared only with the recruiting manager.

A copy of the University of Essex policy on the recruitment of ex-offenders is available on the University website: https://www.essex.ac.uk/staff/recruiting-staff/recruitment-of-ex-offenders-and-disclosure-and-barring-service

Having a criminal record will not necessarily bar you from working with us – this will depend on the nature of the position and the circumstances and background to your offence.

People Supporting Strategy

Please find a link to the People Supporting Strategy below:

https://www.essex.ac.uk/-/media/documents/directories/human-resources/people-supporting-strategy.pdf

Pay and benefits

We advertise our salaries on a range to indicate the trajectory of progression that can be made. Appointments are usually made at the start of the salary range. The university salary structure includes automatic pay progression within the published grades, subject to service and performance. In addition to this, there are performance related annual pay review schemes in place.

As an employer we offer a range of benefits and a commitment to career development and equal opportunities in an environment that both reflects and creates a rich interaction of people, disciplines and ideas.

• Pension scheme
• Generous holiday entitlement
• Competitive salaries
• Training and development
• Family friendly policies
• On campus childcare facilities, for more information visit www.wivenhoeparkdaynursery.co.uk
• Relocation package for qualifying staff
• Interest free season ticket loan
• Range of optional salary exchange tax benefits (pension and bicycle schemes)

Job Types: Full-time, Permanent

Salary: £23,793.00-£25,458.00 per year

Benefits:

• Cycle to work scheme
• On-site parking
• Sick pay

Schedule:

• Overtime

Application question(s):

• Give examples of when you have provided excellent customer service?
• Why do you think you are suitable for this role?
• Do you live within Colchester or the surrounding area, and hold the correct right to work in the United Kingdom?

Licence/Certification:

• Driving Licence (required)

Work authorisation:

• United Kingdom (required)

Work Location: One location

Reference ID: REQ06023