Pensions Administrator

Job reference number 293088

Pensions Administrator - Sheffield (Hybrid) - 24 Months Fixed Term

Starting Salary: £21,346

Full time

Fixed Term

Royal Mail Sheffield

We’re currently innovating and transforming our business for the future, adapting towards a parcel delivery market, as well as taking environmental responsibility for our impact as a business. To get there, we need exceptionally talented, bright, and driven people.

Are you a customer focused individual with excellent communication skills? Do you have experience in customer service and an eye for detail? If so, we would love to hear from you.

We are looking for a Pensions Administrator to join our Pensions Team. Interested? More details and how to apply can be found below.

This is a Hybrid Working role with a requirement to attend our City Centre Sheffield office in line with business needs.

About the role
Reporting to the Service Team Leader, you will calculate and process pension benefits for members of the Royal Mail Pension Plan to our agreed service and quality standards. This will include communicating member pension entitlements to employees and working to resolve queries as they arise.

You'll deliver the product to agreed service and quality standards, in accordance with Plan rules and Human Resource Service specification. Alongside this, you’ll play a full part in developing and delivering continuous improvement activities in accordance with our Continuous Improvement frameworks.

You'll take responsibility for your personal and professional development, ensuring that your technical knowledge remains up to date to enable continued delivery of an excellent service.

Working flexibly, you'll work as part of a larger team across other service streams where required, providing support and assistance as well as contributing with your own technical expertise. You will build and maintain positive relationships with a range of stakeholders including customers and Royal Mail colleagues.

About you
To truly excel in this role you will be able to evidence the following skills and experiences –

• Educated to at least A level standard with strong English Language and Mathematics at GCSE level (grades C to A*) or relevent qualifications.
• Ideally have track record/demonstrable record as an experienced pensions or payroll practitioner
• Proven experience of delivering a professional, customer focused service
• Strong numeracy, analytical and reporting skills
• Demonstrably strong written and verbal communication skills
• Ability to learn multiple processes with a track record of working flexibly to ensure that customer requirements are delivered
• In-depth knowledge of all Microsoft Office software - Word, Excel and Outlook
• Proven planning and organisational skills, including experience of delivering to demanding timescales
• Effective problem-solving ability

Extra Benefits

Your career in safe hands

At Royal Mail we value our people and we want our people to be proud to work for our businesses.

We have the assets, the infrastructure and the scale that others don’t, yet we are a big part of the communities we operate in, making billions of precious deliveries each year. We are responsible for the largest B2B customer database in the UK and are one of the largest employers in the UK, providing one in every 194 jobs.

An operation of this size needs a strong support network, and the HR, Legal, Finance, IT, Risk & Governance, Customer Experience, Sales & Marketing departments are all integral to helping us to utilise the latest technology and business approaches to optimise, automate and digitise our operations.

Royal Mail is a forward thinking, innovative organisation, that is also committed to reducing emissions and improving air quality in our communities. This includes investing in technologies such as electric vehicles, drones, alternative fuel trucks and energy improvements to our estate.

Next Steps

The next stage of the selection process will be a face to face interview consisting of competency based and role specific questions. We plan to hold interviews w/c 3rd April March

Closing Date: 19th March. Please note, this advert may close early if the appropriate number of applications has been reached.

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