Personal Injury Claims Handler

** At Saga we’re radically flexible which means our colleagues have total autonomy over where they work – home, hybrid or hub. This role has a hybrid element which means our team come together when we need to collaborate.**

As a Personal Injury Claims Handler, you will be handling the settlement of Motor Personal Injury claims in accordance with Best Practice. You will need to ensure that Personal Injury claims are correctly retained and handled under the Official Injury Claim (OIC) Portal and Ministry of Justice (MOJ) process.

• Manage own portfolio of cases within personal authority limit to ensure that key performance measures and targets are met in accordance with personal delegated handling authority, referring cases to the relevant senior members of the team where appropriate
• Establish contact with the customer/suppliers and relevant establishments to collect all the relevant information to support timely decision making on liability and quantum, ensuring that all contact is professional
• Using the appropriate medium, negotiate a fair and reasonable settlement of the claim to the satisfaction of all parties
• Ensure that claims handling processes are consistently applied in line with Best Practice within own areas of responsibility
• Identify opportunities to improve operating efficiency or effectiveness within the claims handling process to minimise the cost of claims handling and to optimise customer and colleague service

• Demonstrable knowledge and competence of handling motor claims and Third Party claims handling
• Ability to develop and maintain a thorough understanding of all Personal Injury processes and claims handling techniques
• Proven ability to work under pressure to achieve challenging claims handling performance targets
• Ability to negotiate settlement of liability with Customers, often in circumstances where the issues are emotive to the Customer
• Ability to negotiate settlement of Personal Injury Claims
• Knowledge of common law and legislation governing Motor Insurance and the principles applying to injury and damage quantum assessment
• Knowledge of litigation procedures with the MOJ, OIC and Civil Procedure Rules processes
• Ability to analyse information and draw out relevant facts
• Good communication skills and able to converse with customers and peers in a friendly, cheerful, empathetic and helpful manner

Our Saga Values:

• Precision Pace - Always owning and making things happen.
• Empathy – Always aware of others.
• Curiosity – Always asking why.
• Collaboration – Always one team, the Saga team!

Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.

Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.

Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.

#LI-Remote

The standard benefits when you join Saga include:

• Remote working available where possible

• 25 days annual leave plus bank holidays with the choice to buy a further 5 days annual leave per year

• Free private medical insurance after 1 years' service

• Workplace Pension

• AXA Be Supported

• A range of reductions and offers from leading retailers, travel groups and entertainment companies