Personal Travel Manager

This role will involve:

• Being the principal point of contact for all VIP clientele assigned to you
• Managing every stage of the sales, after-sales and travel experience.
• Being available to work as per the client’s requirements
  
• Securing sales in a customer-focused environment
• Ensuring that all bookings made meet the clients specific and exact requirements
• Communicating with support staff to ensure clear process for booking, invoicing, and ticketing is maintained
• Taking exceptional pride in ensuring that the customers’ needs are always meet and going above and beyond what is required
• Being target and sales focused and activity working to achieve KPI’s and sales targets set
• Using initiative and resourcefulness to identify additional opportunities to sell to existing clients or bring new clients to the Winged Boots business.
• Working collaboratively as part of a team to ensure the best possible customer experience

You will also need to have:

• Confidence in dealing with clients on all levels
• Discretion and has the utmost respect for client confidentiality
• Ideally be well-travelled
• Significant experience working as a travel consultant within luxury travel
• Excellent telephone manner and high level of customer service skills
• Experience of working to and exceeding sales targets and KPI’s set
• Well established, existing customer relationships who follow them as their personal consultant – not just the brand they work for
• A strong eye for detail
• Excellent written and verbal communication skills
• Be GDS competent

Winged Boots is a personalised travel management company that provides luxury leisure holidays and corporate travel to worldwide destinations. With an extensive portfolio of destinations, properties, and itineraries available it’s our promise to give each of our clients an unparalleled service from the very beginning to the very end.

Winged Boots makes up one third of Ocean Holidays, which is currently the UK’s largest growth travel company (based on ATOL rankings pre and post COVID). It sits alongside sister companies Ocean Beds, the largest worldwide provider of Florida vacation home rentals to the global travel trade and Ocean Florida the largest direct to consumer Florida specialist in Europe.

From the Caribbean to the Indian Ocean, Winged Boots has an expert in each region of the world that will customise every aspect of the clients’ trip to the highest of standards.

There are many benefits that you can expect in return for your dedication and your commitment to making our customer’s dreams come true such as discounted travel, fam trips, enhanced family friendly holidays, cccess to our private Suite at the O2, flexible and remote working and access to our employee discount platform

For more information about our benefits please click into our benefits section upon application