Process Analyst

Process Analyst

INVERNESS (HYBRID) or REMOTE (UK)

Our vision is to create a world without limits for people with diabetes and related conditions.

Join us at LifeScan, maker of the iconic OneTouch® brand diabetes products to bring to life our mission to deliver personalized health & wellness experiences that engage people to live their best lives. LifeScan has had an unwavering commitment to improving the quality of life for people with diabetes by developing agile products defined by simplicity, accuracy, and trust to enable knowledge, wellness and health. We have virtual, dynamic and on-site employees in markets around the globe.

LifeScan is headquartered in Malvern, Pennsylvania and has a 31,600 square metre state-of-the-art manufacturing and distribution facility in Inverness, Scotland. With more than 2,000 employees LifeScan serves more than 90 countries.

At LifeScan we believe our talented and passionate team is what makes us special. We inspire excellence and teamwork through our Shared Values of Care, Create, Connect and Compete.

We have a great opportunity for a Process Analyst to join us on a 12- month, fixed-term contract. This a full-time role, which can be undertaken on a hybrid working pattern from our site in Inverness. We will also consider applications from candidates in the UK who would like to work remotely.

What YOU will do here at LifeScan:

Working in our Customer Quality team, you'll be using new and existing Quality data to drive forward process improvements and efficiencies across the business, and identify Data Quality risks and issues.

As an example, you might identify opportunities to automate a manual task, or a process change that would mitigate a cost or risk.

You will collaborate cross-functionally with other technical and business leads, including stakeholders in IT, Quality, Complaint Handling and Customer Care, to propose and deliver solutions.

Responsibilities will include:

• Defining and prioritising opportunities and ensuring the advancement of, analytical techniques, and theory towards practical solutions
  • Leading/delivering assignments and projects of moderate to high complexity, following company development methodology and business processes
  • Establishing and maintaining data governance to ensure data integrity in LifeScan's complaint data and analysis
  • Participating in strategic planning, business planning, and business analysis, needs analysis, and business risk assessment
• Providing informatics and analytical support
• Fostering best practices, quality, and process efficiencies
• Adhering to compliance requirements within scope of responsibility, providing documentation as necessary, and participating in compliance activities as required

About YOU:

In order to be successful in this role, you'll be a problem-solver with a strong background in analysing Quality data. You'll ideally have a degree in a Data, Scientific, or Engineering discipline, but a strong combination of education and experience is also fine too!

Together with:

• Strong research skills
• Good technical report writing skills
• Process mapping/modelling experience
• An understanding of validation methodology
• Good communication skills; able to adapt your approach to different audiences
• An ability to work independently, but also be comfortable contributing to team and project work when required
• A good awareness of Quality processes and procedures

It would be nice if you had but not essential:

• Experience in computer programming languages, e.g. Python, MATLAB, SPSS, SQL
• Data handling and visualisation using Tableau or Salesforce Analytics
• Project management experience

We pride ourselves in creating a fantastic team environment that allows everyone to grow and develop. Therefore, it's important to us that you have:

• High Emotional Intelligence with an ability to work with multi-cultural teams
• Able to recognise and welcome diversity
• Flexibility and a solution-oriented approach
• A spirit of continuous improvement

What YOU will gain from the role:

It goes without saying that we'll support you to develop both personally and professionally whilst rewarding your performance.

If you want to be seen for the talent you bring to your work, be the driver of your own career, and work with others who share your passion for success then this would be the right role for you.

Hiring Process:

We're looking forward to reading more about you. Apply by submitting your application and resume. We'll review your application and respond to you whether you are successful or not. This is important to us as we want to ensure you receive feedback from us.

Closing Date:

14th May 2023

At Lifescan we welcome people from all backgrounds. What's important to us is great talent!