Project Manager (Digital Delivery)

Why LNER?

Our vision is to be the most loved, progressive and responsible way to travel for generations to come, and we're looking for the people who can deliver this, every day.

Since we took over the East Coast route, we've been changing the face of travel. Our new fleet of Azuma trains are delivering faster journey times, more space, comfort and greater reliability. Our exciting plans to embrace new ideas, experiences, backgrounds and ambitions make this the ideal time to join. We were the first and are currently the only franchised rail operator to achieve customer numbers back to pre-pandemic levels and we are leading the charge to transform rail through digital and customer focussed innovation.

Bringing passion. Being bold. Always caring. Owning it. They're the values that make us LNER.

Are you on board?

What you'll be doing.

As an LNER Digital Project Manager you will be asked to take the lead on ensuring that assigned projects are delivered to time, budget and quality with benefits realised in-line with business cases.

You will be responsible for the overall delivery of projects in line with our ways of working, ensuring that stakeholders are managed effectively, key activities are identified and tracked, and budgets are controlled.

Interested? Then read on for more details about what the role involves and what you will be doing:

• You'll be responsible for specific projects from initiation through to the end delivery taking into consideration the planning, coordination, implementation, execution, and control of the full digital project. In a nutshell you will own the full project life cycle.
• Projects will need to be delivered ensuring consistency with company strategy, commitments, and goals.
• You will be proactively managing dependencies, overcoming obstacles, and getting the best value against constraints.
• You'll need to be great at working with key stakeholders as you will be delivering projects to agreed timescales, and to budget ensuring the stakeholders feel like customers who have visibility and control.
• You'll need to be proactive with risk and issue management to minimise delays to project timescales.
• You will need strong financial management abilities as you will be the owner of project budgets ensuring there are no over/under spends beyond the agreed tolerances.
• You will be responsible for managing the handover to BAU, so production stability is maintained.
• As a leader you will be building and maintaining motivated teams, making sure there is an iterative plan for them to work towards.
• You'll support the Digital Programme Manager in planning, coordinating, and tracking the progress of projects.
• You'll be reporting on and measuring the success of projects and work streams (both customer and business benefits, including CSAT impacts, revenue, and cost)
• You will develop continuous improvement project schemes, inclusive of EFQM/Lean project management.
• You'll be supporting the wider business with obtaining and maintaining a secondary competence role for the purpose of contingency planning.

What you'll need:

• To have a minimum of 3 years of experience in a Project Management role
• The ability to manage and lead a variety of stakeholders at all levels
• To be business focused with an air of creativity
• Have business development and negotiation experience
• Experience in budget management and controls
• Be able to develop complex plans managing multiple suppliers and dependencies
• To have strong influencing and communication skills
• To have strong collaborative skills and be a team player
• Have a strong people leadership track record
• Prince2 or equivalent
• EFQM/Lean Six Sigma
• To have affinity with the LNER brand values

What you'll get:

• Free travel on LNER + 75% off other companies' tickets (for you & dependents)
• Discounted international train tickets (after one year's service)
• 50% discount on LNER tickets for friends & family
• Generous pension scheme
• Annual cycle to work schemes
• Discount, savings and cashback scheme from top retailers
• Health & wellbeing schemes and discounts
• Host of training opportunities to help further your career
• Rewards & awards to recognise when you shine

What we believe:

To be the most loved, progressive and responsible train operating company, we must make a meaningful difference – always doing what's right for our customers, our people, the communities and destinations we serve, the future of the industry we lead and the environment we cherish.

We know that our people are the beating heart of everything we do. We are committed to creating an inclusive, engaged culture that supports everyone at every stage of their journey – and ensures that when you're at LNER, you can always be you. No wonder most people never want to leave!

Diversity and inclusion
We are passionate about creating a diverse and inclusive workforce, representative of the communities we serve, and are creating ways to inspire diverse talent to join LNER.

Developing our people
We are focused on creating a learning culture, to support our people to be the best they can be at work by providing them with the tools and resources to navigate their development and career journey.

Health & wellbeing
To create a culture where our people can perform at their best, the physical health and mental wellbeing of our people is of paramount importance to us.

What next?

As we say, we have fantastic opportunities for ambitious people from all sorts of different backgrounds, so now is the time to join the team at LNER – without delay!

Start your journey here