Quality Assurance Officer

Quality Assurance Officer - ARDXQ809008 (Flexible working offered)

We are happy to discuss flexible working for this role (Hybrid).

An exciting opportunity to become one of our Quality Assurance Officers undertaking quality audits within our TIB 1st line on matters relating to conduct, business and service standards. Looking at the full end to end sale journey, our Quality Assurance Officers have excellent product knowledge and monitor, assess and benchmark quality across all customer facing operational areas.

Key Role Accountabilities:

• Combination of listening to telesales-based calls and reviewing file based audits and providinge feedback to the Call Handlers and Team Leader. Input findings into an automated Quality Assurance system.
• Look in to and investigate appeals that arise from audits.
• Report on any frequent or reoccurring issues.
• Complete calibrations with other Quality Assurance colleagues.
• Ensure that all documented business processes are followed accordingly.

Person Specification:

• Knowledge of working in a regulated environment, particularly related to general insurance and related products is desirable
• A good understanding of end-to-end business processes and procedures and able take a pragmatic approach to implementing change
• Building relationships – a level of gravitas that enables support, guidance and challenge of leaders in the business
• Strong organisational skills and attention to detail
• Strong written and oral communication skills
• Initiative, proactivity, enquiring approach, resourcefulness
• Adaptability, ability to embrace and respond positively to change
• Analytical and investigative skills, logical reasoning and problem-solving skills – individually and collaboratively
• Ability to work under pressure
• Ability to quickly learn and work with new processes and systems

Qualifications & Experience:

Essential:

• Excellent written & oral skills
• Great logical reasoning and problem-solving skills.
• Strong organisation & time management skills
• Microsoft Office experience to an Intermediate level.

Desirable:

• Professional Certification – relevant industry qualifications, e.g., Cert CII
• Knowledge of working in an insurance environment, preferably insurance broking.
• Experience of managing large sets of data and strong analytical skills

In return you will be welcomed and supported by our Ardonagh family and be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:

• Holiday entitlement of 26 days plus bank holidays
• Opportunity to progress your career across the entire Ardonagh family
• Gain CII or ACII qualifications to boost your knowledge and career prospects
• Pensions scheme for when you feel it’s time to retire
• 24-hour support for physical and mental wellbeing
• 1 days paid volunteering day to give back to our communities
• The Spotlight Awards, where we shine a light on the brightest talent across our group

So, what are you waiting for? Apply today and one of our team will be in touch.

Towergate, within Ardonagh Advisory is part of the Ardonagh Group which spans the breadth of the insurance sector and is powered by more than 9000 employees. The diversity of brands and breadth of products and solutions for our customers brings huge opportunity. We are an equal opportunities employer who are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No agencies please

Why not check us out on LinkedIn to find out what life’s really like at Ardonagh

The Company

The Ardonagh Group is the UK’s largest independent insurance broker with global reach. We are a network of over 100 office locations and a workforce of nearly 7,000 people. Formed in 2017 and following a series of acquisitions in 2018, Ardonagh today brings together best-in-class brands including Autonet, Bishopsgate, Carole Nash, Geo Underwriting, Price Forbes, Swinton, Towergate and URIS. Our understanding of the communities we serve, together with our scale and breadth, allows us to work with our insurer partners to deliver solutions that meet our customer needs.

Our understanding of the communities we serve, together with our scale and breadth, allows us to work with our insurer partners to deliver solutions that meet our customer needs. Visit www.ardonagh.com for more information. #AD

Job Types: Full-time, Permanent

Benefits:

• Company events
• Company pension
• Employee discount
• Employee mentoring programme
• Financial planning services
• Life insurance
• Referral programme
• Store discount
• Wellness programme

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus scheme

Application question(s):

• What is your salary expectation for this role?
• To allow adding to our Internal Applicant Tracking system, please confirm your email address
• Will you now or in the future require sponsorship for employment visa status?

Work authorisation:

• United Kingdom (required)

Work Location: Remote

Reference ID: ARDXQ809008