Reception Supervisor

The Old Course Hotel, Golf Resort & Spa is an AA 5 star, award-winning resort based in St Andrews which prides itself on the highest levels of guest care.

We are an independently owned resort, forming part of Kohler Company, a leading global hospitality provider. To find out more about Kohler Co. please visit www.kohler.com

Why Join Our Team?

With a reputation as an employer of choice, we are committed to ensuring our associates are our number one priority. St Andrews is the home of golf and we are the home of great guest service. People are our passion and we believe each associate plays a vital role in providing memorable memories to our guests.

We are a forward-thinking employer committed to the Hoteliers Charter and developing our people, which is why we employ based on personality. We believe all skills can be taught! Throughout your career with us, you’ll have access to a wide range of different training opportunities providing routes to progress from within, allowing you to reach your full potential whilst supported by our committed leadership team.

We love celebrating our associate’s success and do so through our employee reward recognition schemes which encompass our ‘HOME’ ethos including Associate of the Month.

Whilst working for one of the most iconic hotels in Scotland, you will be rewarded with a competitive salary, company pension scheme, free onsite car parking, meals whilst on duty, 24/7 access to our employee assistant programme and FREE fitness access.

Our benefits don’t end there, in your spare time, we also offer free access to The Duke’s golf course and superb discounts in our restaurants and spa. Giving you the opportunity to enjoy the many luxuries Old Course Hotel has to offer and experience the 5* service for yourself.

About the Role

Our Front of House Team are the stars of our resort who warmly welcome our guests and are their point of contact throughout their stay with us. We have a new and exciting opportunity for a Reception Supervisor to join us, in creating the most magical memories for our guests! By having a complete understanding of the department and of the hotel’s various facilities and objectives, you will support our Front of House Management Team in providing exceptional guest service.

Duties and Responsibilities

• To welcome guest with a cheerful and proper greeting throughout check in
• Upsell to best satisfy guest’s needs and maximise hotel room revenue
• To ensure that all guests are escorted to their rooms, advised of hotel information and opening times of outlets
• To explain the in-room facilities and point out the nearest fire exits
• Greeting guests in a friendly and professional manner during check-outs, asking if their stay was satisfactory
• To provide copy of their bill for review and explain guest room charges
• To deal with any questions that might arise or ask the senior staff member on duty or FoH Manager for assistance
• To count the safe and reception floats at the beginning of the shift, ensuring there is a varied assortment of change and notes
• To be responsible for the overall balance of the floats when on duty and to rectify any discrepancies
• To ensure that the banking is done at the end of the shift based on the audit totals
• To accurately post guest charges and payments
• To ensure that all other departments takings are received, recorded and deposited in the drop safe
• To have good knowledge of and assist switchboard with invoices
• Support our Reception Team along with our Front of House Manager through coaching, training and appraisals
• Management of Time and Attendance for the Reception Team ensuring all shifts have adequate cover
• To take responsibility and follow all HR policies re absence and disciplinary
• Working alongside our FoH Manager, suggesting areas for improvement for the Reception Desk and Night Shift Team.

About You

You will be an experienced Receptionist who can demonstrate an exceptionally high level of customer service. Excellent communication and administrative skills are essential for this role, along with willingness to go the extra mile and remaining clam and reliable under pressure. Ideally, you will have experience working within a 4 or 5 Star Hotel.

Salary

This is a permanent opportunity working 40 hours per week, over a flexible shift pattern which includes an element of weekend working. Working 5 days out of 7, our shifts fall in-between the hours of 7.30 a.m. and 10 p.m. A competitive salary of £25,708.80 is offered along with a vast range of associate benefits are offered.