Receptionist

CAT is seeking a Receptionist to act as first point of contact for all CAT enquiries and work as part of the reception team to provide outstanding front of house services to CAT guests and enquirers.

About CAT

The Centre for Alternative Technology (CAT) is an internationally renowned environmental charity, a world-leading eco centre, and one of the foremost providers of postgraduate environmental education in the UK, based near Machynlleth in Mid Wales.CAT provides inspiration, education and training in solutions to the climate and biodiversity emergency.

Key activities include a visitor centre where people can see solutions in action, residential, in-person and online short courses and events, vocational training, and postgraduate degrees in a wide range of sustainability-related topics.Our free Information Service provides advice for individuals and our Zero Carbon Britain team publishes research and works directly with councils, communities and other organisations to help transform complex economic, social and political systems.

Job Details

• Reference number: REC230411
• Salary: £20319 per annum
• Working Days: Any 5 in 7 as part of a rota
• Hours: 37.5 hours per week (1.0 FTE)
• Responsible to: Visitor Services Manager
• Location: CAT site near Machynlleth, Mid Wales
• Contract type: Permanent
• Closing date for applications: 12pm 28 April 2023
• Interview to be held: 2 May 2023 (on site)
• Expected start date: As soon as possible

COVID-19 considerations:

Working arrangements for staff comply with all current applicable COVID-19 guidance and are updated as and when the guidance changes.

Overview of Role

CAT’s reception team aims to provide a high quality service to its range of customers who include day visitors, school groups, students, course attendees, B&B guests, events and conference delegates. CAT’s award-winning WISE building has 24 twin en-suite rooms and couples with the Self-Build house, Eco-Cabins and high quality conferencing facilities, all of which demonstrate sustainable building designs.

Working as part of the reception team, this role is to provide outstanding front of house services to CAT guests and enquirers. You will be the first point of contact for incoming calls, so will be responsible for transferring calls to relevant departments and/or, taking and ensuring messages are passed on in an appropriate time and in an appropriate manner. In order to do this, you will be expected to glean sound knowledge of CAT’s departments and be able to answer both written and oral queries in English and in Welsh.

Main Responsibilities

• To deliver a high level of customer service to visitors and users of CAT accommodation and venue hire spaces.
• To welcome guests booking into CAT accommodation and carry out associated registration and key issuing tasks.
• To facilitate the smooth and efficient day-to-day running of reception, which involves:
  • Till operation, counter sales and cash reconciliation
  • Liaising with customers and all front of house operations, in person, by emails and on the telephone
  • Keeping reception area well presentable.
• To provide room set up tasks as required.
• Working with members of the caretaker team, ensure accommodation, staff areas and exhibition spaces across the CAT site are cleaned to an agreed schedule.
• Holding keys for WISE and other buildings on-site and ensuring their security.
• To provide guests with evacuation and emergency information as required by CAT’s Health and Safety Procedures.
• To support the Visitor Services Manager in answering enquiries as needed and completing caretaker job lists.
• Assist in the evaluation of visitor experience.
• Check laundry in and out of site.
• Monitoring and reporting on stock levels of consumable items.
• Report Health & Safety issues.
• Comply with GDPR regulations.
• To train in first aid and act as duty first aider as required.
• Answer both written and oral queries in English and in Welsh.
• Any other appropriate duties as defined by the Visitor Services Manager and Head of Visitor Services.

Applications should be forwarded to vacancy@cat.org.uk by the deadline stating the job title in the Subject line.

Any queries should be addressed to vacancy@cat.org.uk

Applications are required, CVs will not be accepted.