Receptionist

Job Title: Receptionist

Reporting to: Front of House and Access Control Manager

Location: Discovery Park, Sandwich

Hours of Work: 40 hours per week: Monday-Friday 08:00 – 17:00. (1 hr unpaid lunch)

Salary: £21,984.89

Annual Leave: 23 days per year

Company Background

Located in the East of England’s life sciences cluster, with close links to London, Stevenage and Cambridge, Discovery Park has grown to be a thriving part of the South East’s life science community and is the cornerstone of the UK’s healthcare sector.

The growing tenant community includes Pfizer, which built the site’s reputation as a centre for drug discovery and discovered some of the most famous drugs in the world here.

We have a rapidly expanding and vibrant tenant community with over 160 companies, from start ups to multinationals, working in pharmaceuticals, biotechnology, healthcare, technology, professional services and more.

The site offers high quality laboratory, office and manufacturing facilities, the space and support to expand, access to local finance, and a strong local scientific talent pool.

The park is focused on becoming a world class, world leading science park, growing and attracting innovative life sciences companies. Our exciting plans include a new Incubator facility in Building 500, and development of a Manufacturing Village.

Working with tenants and partners we look to bring new activities to site and drive forward areas such as Tech Bio/Digital Health, Industrial Biotech and Neuroscience.

Discovery Park Management Ltd (DPML) supplies facilities support to the park - buildings, grounds, roads, infrastructure and communication networks. We also supply utilities to all the buildings and valuable services such as front of house, cleaning, catering and conferencing.

Moving forward the focus will be on optimising our operations, continued efficiency, a focus on growth to ensure our ambitions are realised.

Our core values will support a culture focused on quality and continuous improvement. We are committed to Inspirational Leadership and being People Focused, through whom we will deliver Operational Excellence and create a Community Spirit that will shape our future and will expand Discovery Park as a global centre for life sciences and technology

Main Purpose of the Role

This is a fantastic opportunity for a receptionist. In this front facing role you will ensure a superior level of professionalism in the delivery of customer service to tenants and external clients/visitors to Discovery Park.

You will be responsible for maintaining and enhancing the professional image and reputation of the company in all contacts with all customers.

You will ensure the highest standards of service reflecting our Core Values of Inspirational Leadership, People Focused, Community Spirit and Operational Excellence.

You will ensure the parks front of house services reflect that of a world class world leading science park.

Duties and Responsibilities

• Meeting and greeting all visitors with a warm and professional welcome
• Ensuring exceptional levels of customer service.
• Operation of site security system for visitors, staff and contractors.
• Ensuring all reception areas are well kept and maintained to a high standard
• Maintaining a flexible and professional approach to the delivering of our front of house offering, covering any of Discovery Parks reception desks as may be required and/or supporting other departments.
• Taking incoming and transferring telephone calls.
• Taking messages and ensuring these are forwarded in a timely manner
• Ensuring tenants contact detail and location are up to date, updating relevant databases
• To disseminate important information to tenants using the company’s CRM system.
• Arranging meeting rooms/taxi bookings/hospitality for Discovery Park Management’s visitors.
• Carryout daily administration as may be required by the business.
• Liaising with security regarding visitors to site, access, and parking requirements
• Conducting site inductions for contractors
• To become fully conversant with all Front of House related systems and equipment, including third party client systems.
• Directing tenant queries and maintenance requests via the companies agreed procedures.
• Managing the receiving and processing of incoming and outgoing mail, securely and efficiently
• Undertaking duties to support the Park’s emergency and security response plans.
• You will be willing to undertake training to enable you to act as a First Aider. Fire Marshall and undertake any duties required to ensure the safety and security of the site.

Essential Requirements:

• Be able to demonstrate nothing less than excellence in every aspect of customer care
• To be able to work collaboratively across teams
• Demonstrable experience of providing excellent customer service.
• To have utmost discretion and confidentiality
• To be able to establish good relationships with staff and stakeholders
• To be able to communicate articulately both in written and verbal format.
• You will be able to organise and prioritise your time to accomplish tasks
• You will be able to work under your own initiative.
• Hold a full current clean driving licence (must be over 21 – insurance requirement)

Desirable Requirements

• Current First aid certificate
• Experience of following security and safety procedures
• Previous experience of working in front of house - customer facing role.
• Experience of using Visitor Management Software.

Note: The above is not intended to be all inclusive. The job holder may be required to perform other related duties to meet the on-going needs of the Company. A degree of flexibility will be required regarding working hours to ensure adequate cover is arranged in line with the needs of the business.

Closing date: Monday, 29 May 2023

Job Types: Full-time, Permanent

Salary: £21,984.89 per year

Benefits:

• Free parking
• On-site parking

Schedule:

• Monday to Friday

Experience:

• Customer service: 1 year (preferred)
• Administrative experience: 1 year (preferred)

Licence/Certification:

• Driving Licence (required)

Work Location: In person

Application deadline: 29/05/2023