Duncan & Todd Group is one of the leading optical and hearing care providers based in Scotland. In operation for over 40 years, our brands include: Duncan and Todd, 2020, Douglas Dickie, JM Macdonald, James Hughes, Browns, IC Andrew, and Smart Employee Eyecare.
We are currently recruiting for a Receptionist to join our Reception team at our 2020 Opticians & Hearing Care practice in Queen Street on a full-time basis working 39.5 hours per week over 5 days.
Our Reception team are the first point of contact for the patients and customers in our busy practice and this varied role comes with a wide range of responsibilities including the following:
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Handling all patient queries coming into the practice via telephone, email or in person. Assisting where able and directing inquiries to the most appropriate staff member.
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Managing the practice appointment diary giving consideration to patient appointment requests and staff availability.
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Assisting patients on the practice floor with frame and lens selection.
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Giving patients demonstrations on how to insert and remove contact lenses.
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Processing invoices.
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Processing deliveries and collections of stock.
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Administration and maintenance of patient records, databases and NHS paperwork.
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General housekeeping duties to ensure the practice is clean, tidy and presentable.
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Other ad hoc duties as and when required.
We offer a fast paced and dynamic working environment and we are looking for someone who enjoys a challenge, is capable of hitting the ground running from day one, is a self starter and has exceptional interpersonal skills. Previous experience of working in an opticians practice is not essential as full training can be provided.
As a company, the D&T Group offer:
- 29 days annual leave (full time equivalent) inclusive of public holidays
- Staff Discount including; 2 x 100% off discount vouchers for spectacles, sunglasses or annual supply of contact lenses per calendar year + generous discount for family and friends
- High Street Vouchers: Discounts for high street shops, supermarkets, restaurants and cinemas through our partner discount platform
- Employee Assistance Programme: Comprehensive support for all employees from our partners, Care First
- The opportunity to work for a company that cares.
If you have any queries about our vacancies please reach out to a member of the HR team at careers@duncanandtoddgroup.com.
