Receptionist/Administrator - Martock & South Petherton

Job summary

Martock and South Petherton Surgeries have an exciting opportunity for a Receptionist/Administrator to join their team. Full time and part time hours are available, working patterns will be discussed at interview.

The rate of pay is £11.00 - £11.25 per hour with the benefit of an NHS or Nest pension.

Interviews will be held on 14th June 2023.

Main duties of the job

The successful candidate will provide administration and reception duties for the practice, dealing with patients, clinical staff and colleagues in an efficient and polite manner.

They will receive, assist and direct patients in accessing the appropriate service or healthcare professional and undertake a variety of administrative duties to assist in the smooth running of the Practice in accordance with agreed procedures, protocols and timescales.

About us

Symphony Healthcare Services Ltd. is a growing primary care organisation based in Somerset which aims to improve and develop the best patient-centred care and services in the country, and we are embracing change within general practice by implementing new and innovative models of care.

If you are passionate about delivering outstanding healthcare and share our values, join us to support the achievement of our goals.

Job description

Job responsibilities

• Identify and book appointments and home visits in line with practice protocols, including cross-organisation bookings
• Deal with enquiries, signposting and requests, either face to face or over the telephone from a variety of external sources, such as patients, relatives, clinical team, hospital, pathology, and work colleagues
• Be able to prioritise patients in need of urgent medical attention who present to reception in person or telephone in and direct them to the correct clinical intervention/appointment
• Follow up hospital appointments, test results etc. and act upon messages on the system from the medical team
• Record visit requests and alert duty doctor according to practice policy
• Carry out inputting and alterations to computer records, including but not limited to change of addresses, message books and any other admin tasks as they arrive
• Liaise with patients and pharmacies regarding prescription queries and requests as required

Person Specification

Knowledge and skills

Essential

• Computer literate and good keyboard skills
• Ability to listen carefully and communicate effectively and sensitively (verbal and written) to patients and staff at a range of levels
• Excellent organisational skills

Desirable

• Knowledge of medical terminology
• Knowledge of the NHS/General Practice

Qualifications

Essential

• English & Maths GCSE or equivalent (grade A*-D/ grade 9 to 3)

Experience

Essential

• Experience of working within a team

Desirable

• Experience of working in a customer focused environment
• Experience of working within an administration team
• Experience of working in the NHS or similar health care setting
• Awareness of clinical systems such as EMIS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Symphony Healthcare Services Limited

Address

South Petherton Medical Centre

Bernard Way

South Petherton

Somerset

TA13 5EF

Employer's website

https://www.symphonyhealthcareservices.com/ (Opens in a new tab)

Job Types: Full-time, Part-time, Permanent
Part-time hours: 37.5 per week

Salary: £11.00-£11.25 per hour

Benefits:

• Company pension
• Cycle to work scheme
• Sick pay
• Store discount

Schedule:

• Monday to Friday

Work Location: In person

Application deadline: 05/06/2023
Reference ID: E0215-23-0025