Receptionist - Customer Advisor

The successful applicant will join a team delivering Torus’ front of house reception service across our 3 heartlands of Liverpool, Warrington and St Helens. The reception team are responsible for the delivery of the highest quality face-to-face customer service on matters such as Gas Servicing, Repairs, Rent and all other housing related customer queries. Primarily based in St Helens with travel to Liverpool and Warrington as required.

This is an important role in which you will:

• be the first point of contact for our customers face to face, directly assisting them in solving their queries and escalating as necessary.
• provide customers with prompt, professional and accurate information and service with the objective of always delivering a consistent world-class customer experience.
• develop a supportive and effective partnership with colleagues across the business and especially those in the Local Housing Teams

To be successful in this role you will:

• The ideal candidate will be able to demonstrate in their application an understanding of issues in respect of Social Housing.

• It is desirable that the applicant demonstrates in their application that they have an awareness of the services offered by Housing Providers, Councils and other relevant organisations.
• have excellent IT skills
• Hold level 3 CIH or be willing to work towards

What Can Torus Group Offer You

We offer a modern workplace that is challenging, supportive and gives you room to grow your skills – along with a package of benefits that shows how much we value your contribution and care about your wellbeing, such as:

• 25 days holiday rising to 30 plus bank holidays (pro rata)
• Holiday purchase scheme
• Company Pension Scheme
• Company life assurance

About Torus Group – Torus Landlord

A growth and regeneration group with a strong social purpose, Torus works in partnership with Liverpool City Region and the North West to improve lives and create thriving, vibrant communities through support, investment, development and regeneration.

We own and manage around 40,000 homes in Warrington, St Helens, Liverpool and beyond, making Torus the region’s largest affordable housing provider.

Profits generated by group members Torus Developments and HMS are reinvested into our charitable arm Torus Foundation, a community anchor institution, to fund projects that build social capital and fulfil our mission of ‘growing stronger communities’.

Great Torus people share qualities we value highly. They are problem-solvers, able to work well within our team. They are open, honest and committed to doing the right thing at all times, and they always look for ways to do things better, focused on making sure we achieve our aims. If you can share our way of working, you’ll enjoy working with us.

PLEASE NOTE:

Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed;

• Right to work verification
• Qualification certificate check
• 2x Completed references
• OH Health Questionnaire – Fit For Work
• DBS check (if required for role)
• Completion of all new starter documentation including signed T&C’s