*** IMPORTANT INFORMATION***

If you are shortlisted for the role you will be required to attend the 'Recruitment Open Day' on the 8th or 9th June 2023 by appointment only. Please keep these dates free.

JOIN OUR FAMILY

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the look out for new talent to join us on our journey...

THE OPPORTUNITY

We have commenced our search for a Receptionist to join Courtyard by Marriott Sheffield.

We need:

1 x Full-Time Receptionist = 40 hours per week

1 x Part-time Receptionist = 24 hours per week

1 x Part-time Receptionist = 16 hours per week

Example Shift patterns:

Full-Time = 06.30 - 15.00, 08.00 - 16.30, 13.30 - 22.00, 14.30 - 23.00

Part-time = 07.00 - 12.00, 08.00 - 13.00, 08.00 - 14.00, 17.00 - 22.00

Due to open in 2023, a new Courtyard by Marriott six-storey, 150 Bed hotel which will feature a Restaurant, Bar Terrace, and Gym facilities.

What you'll be doing...

Reporting to the Front Office Shift Leader, you can expect your working day to include the following.

As a Receptionist key responsibilities include:

• Assisting with the day to day operation of the reception desk as required and ensuring the highest levels of customer service are consistently being delivered to our guests.
• Identifying customer service problems or issues before they arise.
• Displaying a positive, friendly and informal manner with customers.
• Showing a sense of urgency on behalf of customers and actions requests quickly.
• Undertaking work in a well-organised and systematic way.
• Working effectively with colleagues and other departments.
• Striving for excellence by paying attention to important detail.
• Ensuring promises are kept by following through on customers' requests.
• Maximising sales opportunities through upselling, cross-selling and achieving add-on-sales.

The successful applicant for this role will deliver excellent customer service, have a positive ‘can do' attitude, be willing to learn and show that they care.

Please note hours/shifts will be rostered according to the operational requirements of the business.

WHAT WE NEED FROM YOU

To succeed in the role of Receptionist, you will need the following qualities and skills:

• A great personality and be genuine, approachable, attentive and instinctive.
• A proven track record in a similar role.
• Strong training and development skills so you can share your skills with others.
• Excellent communication skills.
• A desire to be “the best” with high standards.
• Ability to effectively manage and motivate the individuals within your team to support them in achievement of their personal development goals.
• Good proven organisation and planning skills gained through previous experience.
• Opera knowledge is desirable but not required.

WHAT WE OFFER

You will have access to a benefits package we believe truly works for our people and enhances our overall culture...

• Discounted hotel room rates for you and your friends family
• Extra days holiday for your birthday
• Flexible working arrangements
• Pension
• Free meals on duty saving you over £1000 per year
• Free Car Parking whilst at work

To learn more about our full benefits package, click here to watch our employee benefits video.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We accept and celebrate our team for who they are and welcome people of all races, disabilities, sex, gender identities and reassignment, sexual orientation, ages, pregnancy and maternity, religion or belief and marriage and civil partnerships. We keep our recruitment process simple and consider applicants on their abilities alone to ensure a fair interview process. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com.

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