Reconciliations Specialist

Job Title: Reconciliations Specialist
Working Pattern: Monday to Friday (09:00-17:00)
Salary: £22,000 - £24,000 and up to 20% bonus and benefits
Location: Cardiff (hybrid working once training period has been passed)

We're building an amazing team and we're looking for an ambitious and purpose-driven Reconciliations Specialist to join the team.

Reporting to the Senior Reconciliations Manager, the Reconciliations Specialist will be responsible for supporting the reconciliation of savings and loan portfolio balances as well as the corresponding bank accounts.

About Tandem

We're Tandem. The UK's fairer, greener, digital bank providing hard working people across the UK with greener ways to spend, borrow and save. With more than 500 people in London, Blackpool, Cardiff, Durham and Manchester, all working together to create a fairer, greener, more accessible bank for people across the UK. We're on a mission to proactively help our customers to reduce their carbon footprint and accelerate the UK to net-zero carbon emissions by 2050 and we need more people to help us achieve this goal.

We've taken the beliefs, behaviours, and personality and created four underpinning values. These values demonstrate our guiding principles and behaviours for everyone at Tandem. Our ambition is that these values are ingrained and always front of mind when we're engaging with our stakeholder audiences. Our values are BRAVE, ENTERPRISING, SIMPLE and TOGETHER.

Our Team

Led by our Senior Reconciliations Manager, the Payment and Reconciliations team are at the core of the Bank and are responsible for ensuring accurate and timely application of payments to customer accounts as well as ensuring that robust reconciliation is completed between customer accounts and our internal bank accounts dedicated to each of the products we offer.

What you will be working on:

• Reconcile Loan Management System payment data with multiple bank accounts daily, including processing payments such as BACS, Cheques, Direct Debits, Card Payments and ensure the accounting system reflects the correct transactions
• Identify discrepancies between data sets, the respective root causes and communicate with internal/external stakeholders' necessary action to resolve
• Ensure queries and escalations are handled correctly and promptly through to appropriate resolution
• Check emails daily and respond in a timely manner where necessary
• Supporting month end processes and reporting
• Adhere to Tandem's internal policies and procedures
• Proactively challenge existing processes and take ownership for implementing positive changes which are within own span of control
• Actively contribute to the achievement of the Operational team and Tandem's objectives
• Keep up to date with all Company/regulatory changes particularly those which affect own business area
• Contribute to mapping and maintaining End-to-end processes, including creating training guides for all tasks associated withing the department

What we're looking for:
Essential:

• Good working knowledge of Microsoft Excel (Formulas, Pivot Tables, Reference Functions)
• Able to identify and accurately process transactions from customers/third parties on loan management systems
• Recent and proven experience of understanding savings/loan transactions and financial reconciliation against each savings / loan record and respective internal bank accounts
• Proven organisational and planning skills with an ability to work independently to complete assigned tasks

Qualities we look for:

• Great interpersonal skills. You'll need to build relationships with a wide variety of people. A personable manner, a passion and adaptability are all important.
• Demonstrable attention to detail

Benefits
Our rewards are getting a big update, with enhancements due to land in early 2023!

Current Rewards

• 25 days annual leave plus 8 days bank holiday
• 1 day off for your birthday
• Electric Vehicle scheme
• Free cereal and snacks in the office
• Cycle to work scheme and a free helmet
• Perkbox for treats and discounts
• Pension contribution
• 2 days per year paid volunteering

Take part in our Green Deal

• Volunteer 2 days a week for charity > receive an early Friday finish
• Raise £200 per annum for charity > Tandem provide PR and marketing support
• Have renewable energy at home > receive an additional 1-day annual leave
• Drive a lower emissions or hybrid car > free raffle entries with the chance to win a weekend away for 2
• Drive an electric car > receive £500 towards a home charger

Sourcing Model

Recruitment at Tandem works primarily on a direct sourcing model and does not accept resumes from recruitment agencies which are not on the preferred supplier list. We are not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. You can find our Applicant Privacy Policy on our Careers page.

Tandem is an equal opportunity employer and are committed to meeting our responsibilities under the Equality Act (2010). We respect the diverse experience and talents that every individual brings to our Company, and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

Please be aware that background checking (including credit and criminal records checks) form part of our recruitment process. We will adhere to our duties under the Rehabilitation of Offenders Act 1974.