Recovery Officer - Homeworker

Job Title: Recovery Officer

Vacancy reference number: 00465

Salary: £19,589 - £22,036

Location: Homeworker

Contract type: Permanent / Full Time 37 hours

The Vacancy:

The main purpose of the role will be to recover unpaid Council Tax. Deal with customers both verbal and in writing, undertake tracing activity to move outstanding debts into a recovery profile or plan.

Note: previous experience of Council Tax is desirable but not an absolute requirement and training will be provided.

Key tasks and responsibilities:

• Process recovery documents for Council tax accounts\payers within Liberata operational model
• Process full range of duties for revenues Level 1 officer role
• Ensure accounts are amended at the earliest opportunity
• Undertake tracing function for account payers\debtors
• Liaise with internal / external departments
• Review accounts for Committal / high end recovery ie Charging Orders
• Process recovery documents received via NEC’s Iworld and DMS system (Information @ Work)
• Ensure requests for supporting evidence are clear and concise.
• Ensure work is in line with GDPR guidelines
• Ensure the Performance Management tool is completed accurately and weekly performance table provided to the Line Manager in a timely manner
• Play an active role in weekly and monthly Employee review (121) meetings
• Ensure knowledge is kept up to speed in relation to Liberata and site policies

Essential Skills and Attributes:

• Experience of working in s debt recovery, revenues, or customer service field
• Educated to GCSE level or equivalent with minimum 5 grades A-C including English and Maths.
• Experience\understanding in meeting targets and developing own performance.
• Competency in use of various IT systems.
• Good verbal and written communication skills

The Company:

Liberata is a leading business service provider to public and private sector organisations throughout the UK. We pride ourselves in revolutionising our clients operations using our expertise and innovative solutions across a wide range of services, including Revenues & Benefits, Finance and Accounting, HR & Payroll and Customer Services. Our aim is to work in partnership with our clients to assist them in becoming more efficient; leveraging our best in class business process outsourcing and operational transformation expertise.

Liberata is committed to creating opportunities for its employees, its clients and its shareholders. Our passion for process and an intense client focus ensures that we deliver an award winning service and our entire workforce are encouraged to demonstrate our company values Expert, Accessible, Dependable.

Liberata aims to give each employee the opportunity to make a real difference; be involved in shaping the growth of the business and encourage you to try new things! If you are hardworking, enthusiastic and seeking a challenge we are the organisation for you.

Our Staff Benefits:

• free eye tests,
• cycle to work scheme
• 25 days annual leave (Fulltime) + up to 8 days Bank Holidays
• Organised company events
• A casual dress code
• Wellness programme
• Staff Referral Programme.
• Access to staff discounts with retailers such as Argos, Currys, M&S, B&Q, Debenhams.
• Liberata will also automatically enrol you into our contribution matching pension scheme.

To comply with the government’s Baseline Security Personnel Standard Verification process, this role is subject to completion of a Disclosure Scotland check.

You can apply for this role by submitting a CV outlining your knowledge and experience relevant to the role. Please quote the Job Title and Vacancy reference number within the subject heading.

The closing date for this vacancy is: 28th April 2023

www.liberata.com

Liberata is committed to encouraging equality, diversity and inclusion whilst promoting talent; not just in our recruitment practices, but ensuring that all individuals have the opportunity to reach their potential.

Job Types: Full-time, Permanent

Salary: £19,589.00-£22,036.00 per year

Benefits:

• Company pension
• Sick pay
• Wellness programme
• Work from home

Schedule:

• Monday to Friday

Application question(s):

• Do you have any criminal convictions which are not regarded as spent under the Rehabilitation of Offenders Act 1974?

Education:

• GCSE or equivalent (preferred)

Experience:

• Debt Recovery or Revenues: 1 year (preferred)
• Customer service: 1 year (preferred)
• Microsoft Office: 1 year (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: One location

Application deadline: 28/04/2023
Reference ID: 00465