Repair & Maintenance Enabler

Who are we?

Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km’s of pipes, to keep taps flowing and toilets flushing.

At Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open.

Thames Water undertakes nearly one hundred thousand repair and maintenance jobs every year to keep the water flowing in our pipes.

What you’ll be doing:

As a Field Enabler, you’ll be part of Water Networks and will be key to ensuring that all repair jobs requiring a highway authority permit are appropriately surveyed. You'll recommend the street work site set up to allow the repair to be planned correctly. You'll take into consideration that those doing the work and the public remain safe at all times from initial site set-up through to repair/backfill and reinstatement.

Your main tasks will include:

• Taking ownership of the coordination of all planned and reactive jobs ensuring all the prerequisite checks are compliant with Highways Street Work legislation, Health & Safety including our obligations under the CDM Regulations, and within service level agreements.
• Act as the primary liaison between Thames Water and key external stakeholders, for example, Council, Highway Authorities, or other utilities to agree and enable any site access and/or considerations that are required to facilitate the repair.
• Work collaboratively with Repair and Maintenance Supervisors, to reduce aborted work and remove any blockers that will prevent the job from being completed ‘right first time’.
• Provide feedback and coaching to relevant internal stakeholders to identify areas of improvement and contribute to implementing the change.
• Core working hours will be Monday to Friday, 7 am – 5 pm at 45 hours per week. Flexibility during peak demand or a high-priority incident will be essential and overtime payments will apply for evening and weekend working.

We’re looking for you to:

• Have a Zero Compromise approach to H&S
• Be a good communicator
• Have a solution focussed attitude
• Have a can-do and positive attitude
• Have excellent time management
• Be Streetworks qualified (NRSWA minimum of units 2 and 10)
• Hold a current EUSR water hygiene card
• Additional street work qualifications e.g., LANTRA M6/7, etc. would be considered advantageous
• Be able to produce accurate sketches for the purposes of CAD drawings
• Review CAD drawing for submission to Highway Authorities
• Knowledge of road types and reinstatement would be advantageous
• Experience working within the utilities sector is desirable
• A full UK driving licence is essential as travelling will be required

What’s in it for you?

Our competitive salary package includes an excellent contributory pension, 24 days holiday per year increasing to 28 with the length of service, and a wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Thames Water is a dynamic, rewarding, and diverse place to work, with opportunities around every corner. If you join our team, you’ll enjoy a fulfilling career, flexible working arrangements a wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your well-being.

We’re also proud to embrace and promote diversity and believe that creating a workforce that reflects the communities we serve will help us to thrive. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.

Find out more about working at Thames Water.

We deliver life's essential service so our customers, communities and the environment can thrive. This means, when a crisis happens, we all rally round to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as a Thames Water Ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and a earn bit of extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close a vacancy earlier than the advertised date. This is so we can manage all the applications properly and give candidates a positive experience. Once closed, we can’t consider any further applications, so please submit your application as soon as possible to avoid disappointment.