Reservation Agent

Are you the type of person that gets out of bed on the right side every day? If so, we’d like you to come and join our happy team as Reservations Agent!

Here at Royal Lancaster London, our goal is to be the happiest hotel in London and it’s our people that deliver it with their fun and caring attitude. We are always on the lookout for development opportunities, and moments to grow while helping our colleagues reach their potential and opening the door to their next opportunity.

As a “We Always Care” employer, you will be provided with tailored development plans, training, and apprenticeship opportunities to develop your career!

Joining our independently owned and 5 Star service hotel, you will help build a supportive and social place, where we can all be at our best while receiving the following happiness perks:

• Service Charge from Room Revenue
• Employee discounts of up to 50% on food & beverage and spa treatments across our sister properties (Landmark London and K West Hotel & Spa)
• Employees and Friends & Family rates across our sister properties
• Complimentary meals on duty
• Uniform provided and laundered complimentary
• Refer a friend bonus
• Workplace pension schemes
• Employee recognition schemes and Social Committee events including gala dinners and much more!

As Reservations Agent, you will be working within the Reservations Department and report directly to The Reservations Supervisor and Manager.

You will process reservations and promote the ancillary services of the Hotel in order to maximize revenue.

Essential for our Reservations Agent:

• Previous experience in the reservation or front office department
• Working knowledge of Opera and OTA
• High level of computer literacy
• Ability to work flexible hours including weekends and bank holidays if required

Royal Lancaster London is based at Lancaster Terrace, London W2 2TY and the closest tube station is Lancaster gate on the central line underground.

All applicants must be legally eligible to work in the UK.

We’re more concerned with what’s in the glass not whether it’s half full or empty so come and pour some happiness into yours by joining our award winning family!

#JoinOurHappiness