Reservations Agent

Hello from Manchester Piccadilly Hotel!

You deserve a career that fulfils your purpose. You deserve to dream without limits. Be a part of something bigger than yourself. Be inspired by what’s possible and discover your own future. Begin your purpose, belong to a community, and become the best version of you.

Manchester Piccadilly Hotel, set in the heart of Cottonopolis, is Manchester’s largest four-star hotel with 338 bedrooms including 18 suites, only a 5-minute walk away from the Manchester Piccadilly train station.

This is a very exciting time for us while we go through an extensive refurbishment and a rebranding to Marriott International.

We’ll support you, in and out of the workplace by offering:

• World class training and development, including leadership development.
• Unlimited career opportunities.
• Rooms and Food Beverage discount with Marriott International.
• Hot meals on duty and unlimited access to coffee and hot chocolate.
• Free Parking.
• Excellent Spa Discounts.
• Free Off-Peak Access to the Gym, because your wellbeing is important.
• Referral bonus programme, rewarding you with £200 - £600 per successful employee.
• A range of team engagement activities throughout the year.
• Perkbox – Free enrolment onto Perkbox which provides you with access to unlimited deals from retailers, restaurants to cinema’s and more…
• Canada Life – You will have access to an employee assistance helpline, which provides you with wellness and mental health programmes.
• Medicash: Medicash provides you with health cover and free GP online video consultations.
• Life Assurance

Introduction to the Reservations Agent Role.

Our Reservationists play a vital role in delivering a great guest experience to all our guests. They have a keen eye for detail, an organised approach and a willingness to exceed our guest expectation.Often operating on the front line, they are the real ambassadors of our company, and are committed to consistently delivering high standards

What we require from you

Our Reservationist are hardworking, forward-thinking individuals who can work on their own initiative and are key players in our business.

You must be passionate about customer service with a can-do attitude. As a Reservationist you will be on the front line of our company answering all incoming calls and emails and be able to manage your workload in an organised and timely manner.

Please see a summary of the responsibilities below. This list is not exhaustive

• To answer any reservations enquiry as per company core standards.
• To promote all hotel’s facilities and to up-sell to any potential client (restaurant, bar, spa, meeting space, room upgrade etc).
• To ensure accuracy of all information entered in the reservation system - Opera.
• To check market codes are entered correctly.
• To check arrival list 30, 14 and 7 days prior to arrival and 24 hours prior to arrival.
• To check, charge and chase no shows.
• To record any denied bookings.
• To ensure other departments are given appropriate information to ensure guest’s expectations are matched.
• To ensure all correspondence, bookings, payments are related to special events and are dealt with as per contracted deadlines.
• To ensure prepayments are posted as per company procedure.
• To achieve satisfactory mystery call as per company objectives (90%).
• To participate with the revenue manager in the hotel strategy set up and ensure its application.

For more information…

Visit: https://www.marriott.com/en-us/hotels/manmp-manchester-piccadilly-hotel/overview/

Be Inspired.

Be Empowered.

Be you.

Manchester Piccadilly Hotel, set in the heart of Cottonopolis, is Manchester’s largest four-star hotel with 338 bedrooms including 18 suites.

This is a very exciting time for us while we go through an extensive refurbishment and a rebranding to Marriott International. This is the perfect time for you to jump on board and help us shape and form our new structure.