Reservations Agent (Maternity cover)

Located in the heart of Mayfair, London Hilton on Park Lane was the first Hilton to open within the UK and is close to all that London has to offer, whether it be musicals, Royal Parks or world famous landmarks. Find us overlooking Hyde Park, within half a mile of Green Park and Buckingham Palace, and only one tube stop from Big Ben and the London Eye. Soaring high above the city streets, the hotel is famed for its unparalleled five star luxury. With 453 spacious guest rooms, including 56 suites and a Penthouse Suite, there is something for all.

The 28th floor restaurant, Galvin at Windows, offers fine dining and views spanning London. On the same floor, 10 Degrees Sky Bar serves expertly crafted mixology. The hotel is also home to Wyld by Nature; an eco-friendly nightclub with sustainability at its core.

Furthermore, the first floor has undergone a renovation which was completed April 2022. This includes the iconic Grand Ballroom, Wellington & Harvest Ballroom and the Executive Lounge.

Here at London Hilton on Park Lane, we create heartfelt experiences for all our Guests and meaningful opportunities for all our Team Members. This has led to Hilton being consistently recognised as "Great Places to Work."

This is not just a job. We offer you an exceptional career alongside a path to self-discovery and growth.

This role is for Maternity Cover until January 2024.

BENEFITS

• Competitive Salary and Benefits package

• 28 days paid holiday increasing with service

• Exclusive perks through our online discount portal

• Access to leadership and development programmes through Hilton University

• Exceptional Career opportunities

• Industry-leading Team Member discounts on hotel stays for you, your family and friends

• Wellbeing programmes to help you Thrive in the workplace

• Reward programmes, incentives and team member recognition, as well as long service awards

• 50% off in Hilton restaurants and bars (subject to individual outlets)

• Recommend a Friend incentive

• Uniforms provided and laundered complimentary

• Recognised as a 'Great Place to Work'

• Free meals on shift

What will I be doing?

As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:

• Convert, quickly, inquiries into contracted business
• Respond, positively, to sales inquiries to develop future sales leads
• Identify sales leads, as appropriate
• Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
• Provide prompt and efficient service while maintaining the hotels brand standards

What are we looking for?

A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• A passion for delivering great customer service
• A highly professional telephone manner and excellent communication skills
• Outstanding administration and organizational skills
• Intermediate computer proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in a Reservations environment
• Tertiary qualifications, or other collegiate-level degree

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!