Restaurant Waiter/Waitress – full-time

Dakota Hotel based in Central Manchester are seeking an outgoing individual with waiting experience for the role of Restaurant Waiter / Waitress to deliver exceptional service to our guests.

We are centrally located in the Piccadilly Basin, situated on Ducie Street, close to Piccadilly Station ideally located for public transport users. We are home to 137 luxury bedrooms, including 27 suites - the most in the city, a destination cocktail bar with champagne room, and a brasserie style grill with private dining rooms as well as a spectacular terrace.

CONTRACT AND REWARD

The pay rate is national minimum wage, paid hourly and on a weekly basis plus cash and card tips. Earnings are £11.75 per hour, paid weekly equating to a minimum guaranteed gross annual salary of £22,500.

The role carries a permanent contract of 40 hours per week and typical shifts will be varied, working any 5 days out of 7 and must be flexible working weekends.

Our brand has been voted within the top 15 hospitality employers of the year for the past three years, and our HR Team won ‘People Team of the Year’ 2022, so we must be doing something right! In addition to being part of a culture infused with positivity and opportunity for ongoing development, tangible benefits you could enjoy when you join our team include:

–40 per cent off stays at any Dakota

–25 per cent off drinks and dining at any Dakota

–Access to our Employee Assistance Program which includes

• free private mental health support and counselling sessions
• video GP consultations and private prescription services
• online fitness resources
• access to the Smart Spending App to enjoy shopping discounts

–Access to the My Mind Pal app

–Support from our inhouse Mental Health Champions

–Additional holiday day on the first anniversary of your employment.

–Family-friendly flexible working options

–Meals on duty and uniforming

–£150 bonus to recommend a friend to join our team

–£10 bonus every time you are mentioned on Trip Advisor

–Free bi-annual eye testing for users of display screen equipment

–Accredited, certified compliance training given on employment such as in Food Hygiene, Alcohol Responsibility, Data Protection, and Health & Safety

–Access to a suite of external, certified resources via our Learning Management System

–Supportive continuous professional development culture with an annual appraisal and objectives, or a Personal Development Plan

–Opportunities to undertake both internal and external training courses, including potential for in-house Apprenticeships

Full terms on our benefits can be found in our Handbook.

ABOUT DAKOTA HOTELS

Dakota is a growing UK-based lifestyle brand with five locations, known for our stylish hotels, bustling brasserie Grills and upscale cocktail Bars. Dakota’s story started with two boutique hotels on the outskirts of Edinburgh, in South Queensferry, and Glasgow, in Eurocentral. We have now expanded into prime city centre locations in Glasgow, Leeds, and Manchester.

Dakota is synonymous for delivering attentive and genuine guest service. We attract hard-working individuals who are passionate about working to the highest standards.

PRIMARY ROLE RESPONSIBILITIES

• Carry out the role of a section waiter/waitress, providing table service, taking guest orders and running large trays of delicious food to guest tables.
• Provide the highest levels of guest service, offering personalised dish and beverage recommendations, and delivering a memorable dining experience.
• Work closely with the Bar and Kitchen team to ensure the effective flow of communication.
• To have a comprehensive knowledge of food and beverage menu options to enhance the guest experience.

APPLICANT REQUIREMENTS

The successful applicant will have/be:

• At least 1 year working experience, ideally in a hospitality environment.
• Having previous waiting or coffee shop experience is strongly preferred.
• Be an outgoing personality with effective communication skills.
• Ability to work at pace and be physically active for the duration of your shift.
• Willing and able to pour, serve and sell alcohol.
• Be able to be physically active in your role, standing for much of your shift and working at pace.
• An enthusiastic individual who will promote our culture of positivity.
• Be task oriented with a great pride for the work they do and attention to detail.
• Flexible with shift patterns and available around the needs of our business.
• Successful candidates must demonstrate having researched our brand and a genuine desire to be part of our team.

APPLY

To apply, please send us your up to date CV.

For more information on our luxury hotel, please visit us on our social pages linked above.