Retail Sales Assistant (Part time) - Cowshed Bicester Village

About Cowshed...

We belong to the Soho House family which means we share the same solid commitment to exceptional guest experiences, through well-placed actions and well-chosen words.

Since opening our first spa in the old cowshed at Babington House in 1998, our ambition has been to create spas and products that are honest and natural. Made in England, Cowshed's products harness the therapeutic properties of pure essential oils and organic plant extracts to enhance your mood and deliver tangible benefits.

The Role…

Exciting new opportunity for an enthusiastic and customer focused individual who has a passion for beauty and wellbeing products to join the Cowshed retail team at Bicester Village. This is a part-time position, working 16 hours over the weekend with flexible availability for Bicester's opening and closing times.

As a team member you will be committed to providing professional service to customers and maintaining outstanding product knowledge.

Main Duties…

Customer satisfaction

• Providing an outstanding service that will create a positive experience for the customer and generate loyalty
• Ensure customers are greeted and looked after when browsing or purchasing various products
• Provide any extra information to customers about products and services on offer throughout the store and online as required
• When a product is not available, always offers alternatives, or take pre-order details
• Deal with queries in a professional manner, escalating where necessary.

Product knowledge

• Have an outstanding knowledge of the products and the quality of the services provided by our Cowshed teams
• Keep up to date with new product ranges being introduced
• Maximize the potential of products in the retail space to create sales

Drive sales

• Have a strong knowledge of the business that will provide a growth in sales
• Ensure the shop displays are fully stocked and that high standards of cleanliness are maintained within the store at all times
• Be aware of the best and slow sellers to improve general sales
• Give feedback to Retail Manager about what is selling
• Meet daily sales targets as part of the retail team

Additional responsibilities

• Source products from the warehouse where required
• Work towards the daily/weekly team targets for sales and inform the manager and finance teams via reports
• Successfully cash up at the end of the day

Requirements/ Qualifications:

• Have a proven experience in a similar role within a similar retail outlet
• Be able to deliver a high level of customer service
• Communicate honestly, openly and constructively
• Have a creative flair and be able to talk about trends in beauty & wellbeing with confidence
• Demonstrate flexibility and innovation in recognizing and reacting to the changing retail environment
• Be a strong team member

Benefits

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.

• Discounts on Cowshed & Soho Home
• Annual Soho Friends Membership
• Pension Scheme
• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.