Sales Administrator - Solar

#BelongWithUs

Come and join us as a Sales Administrator and help our Energy Efficiency and Solar teams to exceed customer expectations and bring energy efficiency solutions to everyone!

The role:

As a Sales Administrator, you’ll be committed to delivering an outstanding level of service. The Sales Administrator will support the Solar Account Managers and wider Energy Efficiency Team with growing levels of enquiries and resulting sales as we experience exceptional growth period in the UK’s Solar market. The Sales Administrator role is a new role and is pivotal to the success of the Energy Efficiency and Solar Teams

Key Responsibilities:

• Support the business through order processing, customer communication and internal communication
• Be the customer's choice by providing great customer service to drive customer loyalty
• Ensure communication to customers is open and transparent. Providing regular updates on live orders and deliveries
• Process orders effectively and accurately, ensuring price and costs are accurate
• Take ownership and manage the customer experience, ensure that all quotations, when raised, are followed-up and manage all customer queries in a timely manner
• Own and Drive Sales in the Solar Category at every opportunity and customer interaction

This is a hybrid-based opportunity with true flexibility to work from home, but you should be within commutable distance of our offices in either Chorley, Lancashire or Crick, Northamptonshire

You:

You’ll live and breathe our Customer First ethos, with an innovative and agile approach to problem-solving. You’ll enjoy working collaboratively with the wider team and you’ll thrive on delivering excellent Sales Administration

Required skills and competencies:

• Previous experience working within an Administrative or Sales role
• Previous experience in Order Processing
• Able to review and challenge instructions where ambiguity may exist
• Competent in use of Microsoft Excel & Word and Google
• Excellent grasp of the English Language both written and verbal
• A team player, who enjoys working in a collaborative environment
• Ability to build strong relationships with excellent listening and questioning skills

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs if they feel they don’t have every one of the required skills. All Highbourne Group companies are dedicated to building a diverse, inclusive and authentic workplace. So if you’re interested in this role but think that your previous experience doesn’t completely match - apply anyway. You could be just the person we’re looking for!

Us:

From boilers to bathroom suites, tubing to towel rails and everything in between, City Plumbing has all the products our customers need to complete the job. And we have all you need to build a successful career!

We’re proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and we’re super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us.

Benefits Package and Cultural Environment:

• Discounts, savings and cash back at numerous retailers
• Savings on driving lessons, phone bills, gym memberships as well as further benefits
• Life assurance
• Extended family policy including maternity, paternity, additional annual leave and more
• Mental Health First Aiders and Employee Assistance Programme, we look out for each other
• Complete induction and a company that lets you grow and encourages development
• Financial education and loans
• Flexible working options
• A business striving to create an environment of inclusion so everyone can be their true self
• And more!

#BelongWithUs

We’re passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don’t want you to ‘fit’ our culture, we want you to enrich it.

We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment.