Sales and Customer Support Executive

Who we are

• Leading e-commerce Corporate Services Group
• Services include Company Secretarial and Corporate Governance, Company Formation, Serviced Offices, Business Telephony and Address Services
• Customer base – 500,000
• Covent Garden, London HQ
• 90 employees
• Founder/owner CEO
• Revenues circa £13M
• Profitable and growing at 20% per annum

Job Summary

We are looking for a talented Sales and Customer Service Executive to join our growing company in the Sales and Service Team. This job would suit someone with at least 1-2 years of post-graduate office experience, some telephone/customer-facing sales experience with a proven track record of hitting sales targets, who enjoys providing excellent service to the customers with a smile and who is looking to build a long-term career in a blended sales/ customer service environment.

Your job will be to liaise with customers and potential customers by live chat, telephone, and email to drive up average order values by upselling and assisting customers with their queries in relation to company formation. Your job will involve a high level of multi-tasking with an element of urgency because of the volumes that can arise.

You will be commercially focused and have a positive outlook, with an eye on driving sales to highly profitable areas of our business. You will also ensure you are up to date with our products and any changes in our industry.

Full training on our industry will be provided via an internal learning structure; however, we require someone committed to engaging in learning our industry as well as the products we provide, to ensure customers receive expert advice.

In a nutshell

• Join a growing team in the heart of London
• Drive sales from potential customers by familiarising and offering services according to the needs of the customers via cross-selling and upselling.
• Liaise with our customers on a daily basis via telephone, live chat and email.
• Provide exceptional levels of customer service, delivering a personalized, efficient and friendly service with the ability to take ownership of customer enquiries through to resolution.
• Train to become an expert in the company formation industry.
• Aim to achieve and exceed sales targets both individually and as a team.
• Be resilient to a constantly changing environment.

The Company

The 1st Formations Group is one of the UK’s leading company formation agents. With offices in London and Glasgow, we help thousands of customers from all over the world form UK registered companies every year. We are dedicated to offering the highest level of customer service possible at a cost-effective price; and as a result we are the highest rated Company Formation agent on Google, TrustPilot and Facebook, amongst others.

The Industry

Company formation agents help people form companies of all types, e.g. private limited companies, non-profits, and LLPs. Setting up a company can be a complex and time-consuming process, and so most people turn to company formation agents to seek advice and to assist them with the process. Company formation agents also specialise in post-incorporation services, address services, PAYE/VAT registration, and company dissolution.

Skills Required

• Excellent telephone manner and enthusiastic attitude to customers and staff alike
• Commercial aptitude and salesmanship (we want confident people who can ask the difficult questions!)
• Able to multitask and work efficiently
• Excellent attention to detail
• Fast learner
• Self-motivtated with a strong work-ethic
• Calm under pressure
• Good written English skills
• Very fast typing speed

Experience Required

• Post-graduate with some office experience (1-2 years)
• Sales experience (at least 1 year)

Benefits

• 25 days of annual leave (rising to 27 days after 3 years’ service), plus 8 public/bank holidays
• Option to buy up to 5 days of annual leave per year
• Commercial bonus scheme
• Annual cost of living salary increase
• 14 weeks maternity leave pay, 2 weeks paternity leave pay
• Pension contribution
• Employee Assistance Programme including free counselling and 24-hour mental health support number for you and your family
• Paid education opportunities
• Cycle to Work Scheme
• Indoor bicycle rack, shower and changing facility
• Dog-friendly office
• Free post-work drinks
• Free fresh fruit – 7 days a week
• Free Wednesday lunch

Job Type: Full-time

Salary: £30,000.00-£50,000.00 per year

Benefits:

• Additional leave
• Casual dress
• Company events
• Cycle to work scheme
• Discounted or free food
• Sick pay
• Wellness programme
• Work from home

Job Type: Full-time

Salary: £30,000.00-£50,000.00 per year

Benefits:

• Additional leave
• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Discounted or free food
• Profit sharing
• Sick pay
• Wellness programme
• Work from home

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Commission pay

Work Location: Hybrid remote in London, WC2H

Reference ID: ASSST10223
Expected start date: 01/05/2023