Sales Operations Executive

Jaeger-LeCoultre, also known as La Grande Maison, is a Swiss watchmaking Manufacture located in the Vallee de Joux. Founded in 1833, Jaeger-LeCoultre has been manufacturing high-end calibres for the most renowned Swiss watchmakers, and has been developing some of the finest and most iconic watches in the world.

Sales Operations Executive

(Permanent Full-Time)

HOW WILL YOU MAKE AN IMPACT?

As Jaeger-LeCoultre Sales Operations & New Retail Specialist, you will play a key role supporting the daily operations of the UK market, both with internal and external stakeholders (Retail & wholesale channels).

You would ensure the best possible end-client experiences by leveraging all available services and maintaining Jaeger-LeCoultre reputation and image within our network.

This position reports to the Sales Manager and is based in London, but you will also be helped by Jaeger-LeCoultre UK and HQ management.

Sales Operations (50%): Be the key user for all Sales Operations related tasks

Stock management and product allocation

• Monitor sales to pro-actively replenish the stock on a daily basis (with support from European team)
• Upon recommended assortment, propose stock allocation between boutique and retailers (evaluating old stock and supporting an efficient rotation)
• Accurately manage and dispatch orders in SAP + Manage relationship with relevant stakeholders
• Monitor stock transfers
• Stock consignment management
• Carnet management
• Goods returns management
• Deal with all enquiries in a professional and efficient manner (prices, availability, deliveries, complaints, etc.)
• Handle requests for all products (straps, extracts of the archive, repairs, including spare parts)
• Mediate with Geneva/European teams upon products requests and availabilities
• Support boutique teams operations – from system coordination to event support

Retailers’ requests

• Check websites of the retailers for price alignment and correct visibility
• Deal with CS / straps enquiries in a professional and timely manner
• Help on printing and preparing new sales materials
• Develop and maintain good relationships with retailers both at store and head offices level
• Manage the orders and correct organisation of warranty cards/ boxes
• Organise stock take twice a year

Retailers system management

• Maintain and update retailers information
• Manage Assortment levels via Richemont system provided (Booster)
• Help on warranty activation

SAP and Booster Key Users (20%): Be the key user for both SAP & Booster systems, ensuring proper functioning of all tools to pilot our business

• Ensure business processes are understood and well executed (Test SAP new releases, MDG Workflow requester)
• Follow and implement Booster projects (automatic replenishment, warranty cards, orders..)
• Execute business transformation projects (ecom, Match assortment..)

New Retail Specialist (25%): Be the key user for New Retail tools and initiatives for local roll-out (in collaboration with HQ teams)

• Mastering all the tools and aligning with HQ for the operations/guidelines
• Being the key user between Richemont x Jaeger-LeCoultre Switzerland x Jaeger-LeCoultre UK
• Setting training plan & materials for all boutiques (requires travelling across UK & Ireland)
• Being aware of tools shared by both Wholesale & Retail networks in order to optimize their utilisation
• Non-exhaustive list of projects:

• Extend
• CFS
• Financing
• Pay-by-Link
• Watchfinder
• Powerfront chats
• E-Appointments
• Boutiques tools (engraving machines + diagnostic ones)

Relationship Management (5%): Be a team player and business enabler for both Retail and Wholesale networks

• Develop and maintain strong relationships with all internal and external stakeholders
• Participate to Boutique events & International fairs

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Fluency in English (French a plus)
• Effective interpersonal and communication skills
• Computer literate (Good knowledge of SAP, strong proficiency in Excel, Word, PowerPoint)
• Passionate, pro-active, enthusiastic, agile learner
• Ability to multitask and understanding of priorities
• Excellent organisational skills
• Detail-oriented focus in your approach to work
• Team player

HOW DO WE KEEP YOU SMILING?

You will be a significant member of the Jaeger-LeCoultre community.

We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development.

YOUR JOURNEY WITH US:

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:

1st Stage – After your application has been selected, our recruitment team will reach out to you within 2 weeks to conduct an introductory call

2nd Stage – Interview with the UK Sales Manager for Jaeger-LeCoultre

3rd Stage – Potential interview with the UK & Ireland Brand Director for Jaeger-LeCoultre