Salesforce Training Manager

Age UK has another exciting new opportunity! We are recruiting for a motivated Salesforce Training Manager to lead on the training and strategy of our Salesforce solution. In this role, you’ll be working directly with our extensive Brand Partner Network, supporting them to gain the most value out of the solution.

As Salesforce Training Manager, you’ll have a pro-active, strategic, and concise approach, with exceptional stakeholder management skills. Working as part of the Service and Business Improvement team, you’ll develop a training strategy for our Salesforce solution, implement successful adoption strategies for our different Brand Partners, and create self-service training materials to support our different users.

This is a hybrid opportunity, a blend of homebased and office working, and also involves regular national travel to our Brand Partner locations when necessary.

Must haves:

• Experience of providing training to end users of digital systems.
• Experience creating training strategies and plans.
• Significant experience of driving adoption of CRM solutions across a diverse and geographically dispersed workforce.
• Experience of undertaking adoption reviews with staff groups, and achieving improvements in adoption of CRM solutions.
• Strong soft skills, with a confident and clear manner of presenting information in an engaging way.
• Must be understanding of the various challenges experienced with digital transformation projects.
• Experience of designing and developing training material.
• Confident use of Microsoft applications such as Office 365 Applications including Teams, PowerPoint, Word and Outlook.
• Willingness to travel Nationally to various locations to deliver training and support.
• Experience facilitating listening groups and feedback sessions.

Great to haves:

• Experience working with non-profit organisations.
• Experience with Moodle.
• Experience with Salesforce service cloud.

What we offer in return

• Competitive salary, 26 days annual leave + bank holidays
• Excellent pension scheme, life assurance, health cashback plan and EAP.
• Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan.
• Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
• Heka Fitness & Wellbeing Benefit.
• You Did It Awards – recognition awards from £100-250.

Additional Information

For a full list of benefits please click here https://www.ageuk.org.uk/about-us/jobs/employee-benefits/

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria. We welcome requests for flexible working.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.