- Friday 18:00-00:00, Saturday 18:00-00:00, Sunday 17:00-23:00
- £10.75
- Reports to Area Manager
- Part time
Role Summary:
- Minimise theft within leisure premises
- Provide uniformed presence within premises
- Patrol the premises.
- Provide safe and secure working environment for all staff
- Provide safe and secure environment for all consumer
- Provide a professional manner with both Client and Consumers.
- Good attention to detail.
- Excellent Customer Service.
- Good Communication skills.
- Punctual
Responsibilities:
- To maintain a high-profile visual deterrent on the floor to prevent theft.
- Maintain working knowledge of Assignment Instructions and Risk Assessments.
- To patrol the floor to prevent and detect theft and only as a last resort detain persons for theft.
- To arrest any persons found committing an indictable offence within the confines of the premises ensuring that any such arrest is carried out within the law and in accordance with premises policies and procedures.
- Carry out initial investigations and report both verbally and in writing on incidents of theft and suspicious activities.
- Obtain statements from witnesses.
- To maintain good order on site floor and discourage anti-social behaviour.
- Refuse admission to or escort undesirable elements from the premises.
- Convey store policies and emergency procedures to visitors.
- To advise customers politely when the premises is closing for the day.
- Maintain high standards of conduct and personal presentation (smart, clean, and tidy in full Lodge uniform, polished shoes and displaying ID and SIA badge), at all times.
- To liaise with the management to reduce theft anti-social behaviour, develop and maintain good relations with the local police officers and assist in the implementation of local crime prevention initiatives.
- To report to management daily and/or in accordance with that agreed between client and Lodge Service.
- To monitor CCTV (If carrying a valid SIA CCTV License) if the premises has them in use.
- Monitor and record all CCTV incidents correctly.
- Report all serious incidents (wrongful arrests, physical assaults, fire, flood, bomb evacuations etc), to the Area Manager immediately and in any event, within 24 hours.
- Maintain records on a daily basis of all arrests, deters and nuisance customers, for use on KPI’s and potential legal requirements, utilising pocket notebooks, incident reports and other appropriate documentation.
- Submit KPI Indicator figures when requested by Area Manager.
NOTE:
The above description does not necessarily itemise all jobs the job holder will be required to do.
Person Specification
SIA License
Lodge Academy
