Id Job: 3172774
We're ASOS. We blend our flair for fashion with our love of cutting- edge technology, but more importantly were interested in how we can bring the best out of you.
We exist to give people the confidence to be whoever they want to be, and that goes for our people too. At ASOS, you're free to be your true self without judgment, and channel your creativity into a platform used by millions.
Through our Fashion with Integrity strategy we are driving diversity, equity and inclusion across every aspect of ASOS and ensuring every ASOSer can be their authentic self at work. We want our people to be whoever they want to be, because we believe people who bring their best selves to work, do their best work.
About the Role
We’re looking for a Senior Business Analyst to join our Customer Contact Tech team.
As part of the CCT Customer Experience Platform team within Tech, you will be supporting the delivery of high-tech, innovative software solutions to enable the Customer Care function to operate as efficiently as possible and in turn provide a best-in-class experience to our customers. This will involve engaging with a wide range of teams across multiple departments (including Technology), so you will be truly immersed in the ASOS culture and build relationships with a broad range of stakeholders.
ASOS Customer Care
ASOS operates at significant scale. We deliver to over 200 countries & territories and in our peak sales periods we can process over 30 orders per second. We are passionate about providing the best customer experience so this means building systems that are performance, resilient and scalable.
ASOS has customer care staff operating across over 5 sites globally 24/7, 365.
What You’ll Be Doing
You’ll be responsible for planning and executing the analysis for a variety of projects that extend or improve the Technological capabilities provided to Customer Care to effectively resolve customer contacts. In addition, you will be key in supporting platform work that ensures we continue to deliver all the performant, reliable Technology services needed to support Customer Care.
You will be responsible for performing Business Analysis within the Customer Experience platform, and support fellow BAs within the CCTech domain as we constantly strive to improve Business Analysis practice.
You will be supporting development team ceremonies and ways of working, including defining and communicating features, user stories and acceptance criteria, and supporting our culture by driving Diversity, Equity & Inclusion strategies.
Who We’d Like to Meet
What’s in it for you?
Our Commitments
We want our people to be whoever they want to be. That’s why we’re committed to creating a truly inclusive culture at ASOS, but how are we doing it?
We’re proud members of Inclusive Companies, are Disability Confident Committed and have signed the Business in the Community Race at Work Charter. We’ve also recently been placed 8th in the Inclusive Top 50 Companies Employer List too.
We have several employee networks that operate as safe spaces, to help support and celebrate our people - find out more here.
Do you need any reasonable adjustments? Our recruitment team will be happy to support you in the best way possible if you feel comfortable raising this. It’s also our policy to interview all candidates with a disability who meet the minimum requirements for roles they have applied to.
If you have any questions about the policies we have in place to support our employees (e.g. our parental leave approach), just let our Talent team know.
