Senior Business Analyst - Process Improvement

Ofgem exists to ensure safe, secure and sustainable energy supply to British households. Project management and delivery is central to Ofgem's work: ensuring change is undertaken efficiently and effectively to deliver on Ofgem’s regulatory and statutory obligations. You'll be working at the interface between government policy and private sector investment, where you can make things happen.

Your work will play a part in helping us protect energy consumers and make a successful transition to a net zero future.

As a Senior Business Analyst, you’ll play a key role in ensuring outcomes are aligned with service vision and business strategy by contributing to the link between current and future business models and delivering to the business architecture. You will be comfortable offering constructive challenge and acting as a critical friend to achieve solutions that are fit for purpose. An experienced facilitator and a natural collaborator, you will use your enhanced communication skills to support design, build and delivery to meet the user needs.

You’ll also engage with the wider Project Management and Delivery profession to share ideas and promote continuous improvement.

As a professions-based organisation, we are serious about offering you professional development, training, and support. You can also expect an excellent benefits package, a great working environment with hybrid working, and a shared sense of purpose.

It’s important that we are reflective of the consumers and communities that we serve, so we welcome candidates from all backgrounds, and especially those from underrepresented groups. While this is a full-time role, we will happily accommodate flexible working patterns and job shares.

Purpose

The Business Analyst will understand and analyse user and business needs. They will work to ensure outcomes are aligned with service vision and business strategy by contributing to the link between current and future business models and delivering to the business architecture. They challenge constructively and act as a critical friend to achieve solutions that are fit for purpose. They facilitate collaboration and lead effective communication with all stakeholders to support design, build and delivery to meet the user needs. Acting as a champion through validatation and use of PMO tools and broader change processes across Ofgem.

• Support other interrelated activities, deliverables and outputs as required.
• Ofgem’s Delivery and Schemes Directorate is at the heart of Ofgem’s enduring priority to deliver Environmental and Social Schemes for government to support vulnerable consumers and advance decarbonisation.

Key Responsibilities

• Requirement gathering – Co-ordinate requirement activities, their validation and sign-off ensuring that the needs of the key stakeholders are articulated determining the need and value of performing the activity based on the context.
• Process modelling – Determine requirement for and develop, co-ordinate and agree sign-off of the ‘As-Is’ and To-Be’ business process work.
• Gap analysis – Co-ordinate and lead on the evaluation of requirements against the present state (where we are) and the target state (where we want to be) and identify opportunities to develop successful business requirements as well as cultivate stakeholder relationships needed to make the transition.
• Impact analysis – Lead on ensuring that the potential consequences of a change are correctly identified, that stakeholders have been identified and are part of the overall process and that benefits have been collated in response to the impact analysis.
• Benefit analysis – Co-ordinate and lead on ensuring that identified benefits analysis is developed and disseminated to project sponsors, senior managers and project stakeholders where applicable.
• Stakeholder management and engagement – Co-ordinate Stakeholder analysis and comms with project and Comms team and ensure that stakeholder management is an ongoing process.
• Facilitation – Liaise with business owners, business architects, business users, change and technical teams to identify solutions.
• System analysis – Lead on the work of systems analysis to ensure business needs are translated into solutions against identified time lines, and work with technical leads to ensure business needs are translated into the technical solutions.
• Assurance and quality – Apply recognised methodologies; audit test and quality gates; review deliverables from team and releases.
• Traceability – Manage the delivery of change against a fully auditable process.
• Business improvement – Lead on the work with Business Improvement teams on business readiness and the identification of BAU enhancements and their solutions to ensure that defined project benefits are delivered.
• Business solution design – Co-ordinate change with policy and strategy to ensure business systems, workflows and processes contribute to target operating model.
• Delivery products tools and documentation – Co-ordinate development and application of: frameworks; application of methodologies; operating model/target operating model; functional specification; user cases; user stories; UAT plans and strategy; entry/exit and /or no/no go criteria; defect analysis; forms and templates; guidance; business case.

Additional Responsibilities

• Actively engage with the wider profession to ensure sharing of best practice and promote continuous improvement
• Respond to ad-hoc requests as directed

• Solid expertise/capability in analytics, process improvement, project management, stakeholder engagement, and QA (LEAD):
  • BCS International Diploma in Business Analysis
  • APMG Agile Business Analysis Foundation & Practitioner
  • Lean Six Sigma
  • A degree or postgraduate qualification in a relevant subject, such as:
    • business information systems
    • business management
    • computing and systems development
    • computer science
    • systems thinking
  • Excellent stakeholder management, negotiation and influencing skills (LEAD)
  • Skilled collaborator and strong communicator
  • Ability to work proactively at pace, and build recommendations for a course of action
• Not afraid to challenge existing thinking and provide alternative viewpoints

We'll assess you against these behaviours during the selection process:

• Changing and Improving
• Communicating and Influencing
• Working Together
• Managing a Quality Service

We'll assess you against these technical skills during the selection process:

• Please refer to your Candidate Pack attached for full details

Job contact :

Name :
Marie Cadenhead
Email :
recruitment@ofgem.gov.uk

Recruitment team :

Email :
recruitment@ofgem.gov.uk