Senior Manager, IT Business Relationship, Technology and Digital Services

Connect to your Industry

Deloitte is reliant on technology to deliver an exceptional level of service to clients. At the same time, technology has never been more accessible and the number of options and demand for technology has never been greater. By harnessing technology in the right way Deloitte is always seeking to gain a competitive edge.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, that covers audit, risk advisory, and consulting services across tax, legal, business, technology and corporate finance, we help our clients become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Connect to your opportunity

The Business Relationship Manager (BRM) plays a key role in partnering with the lines of business to ensure that technology strategy and services align with the business strategy and services.

You will be joining an established and growing team that has made great strides in bridging the gap between the business and the Technology & Digital Services (T&DS) team. You will build and maintain relationships at all levels with a particular focus on senior partners and taking responsibility for owning the strategic relationship with your assigned line of business

Your Responsibilities

• Business Relationship Manager for assigned line of business.
• Establish and manage key stakeholder relationships and manage expectations.
• Establish technology strategy to complement assigned line of business strategy.
• Develop demand roadmaps for assigned line of business.
• Manage and prioritise technology demand.
• Ensure escalations from the business are effectively managed.
• Promote line of business knowledge and understanding within T&DS (and vice versa).
• Contribute to BRM team ongoing development/strategic direction.
• Work with the Enterprise Architects to ensure IT roadmaps aligns to business needs.
• Assist in gathering and shaping business cases and business requirements and working with the lines of business and analysts to clarify and refine these demands.
• Work with Project Managers, Business Change Managers and Communications.
• Shape change management activities.
• Work with Service Management to shape our service offering.

Connect to your skills and professional experience

You’re a natural at collaborating with cross-functional teams. Someone who understands how our business works, and can collaborate across the business with people and teams at all levels. We’re all about letting our leaders lead, so we’ll give you the breathing space you need to do so. We’re also keen to let your creative strengths shine, and to make your own distinctive impact.

You will:

• Have experience of stakeholder relationship building and management at different levels of an organization.
• Have experience of developing and driving adoption of strategy and/or roadmaps.
• Have a deep understanding of the IT industry – technical enough to have credibility but able to express services in a non-technical way.
• Have experience of working with(in) an IT department.
• Possess the ability to gain credibility and trust with stakeholders and IT teams alike.
• Be comfortable multitasking with the ability to work on and prioritise several tasks at once.
• Have the ability to communicate effectively and professionally at all levels of the business, with both technical and non-technical people.
• Technology and transformation delivery experience is desirable
• Be degree level or qualified by experience ITIL. IT qualifications are desirable but not essential.

Connect to your service line - Enabling Functions

Collaboration is central to everything we do at Deloitte. Bringing your individual skills and experience, and sharing your specialist knowledge, is how you’ll make a far-reaching impact. Come join us.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.

Connect with your colleagues

"The support that Deloitte offers is great, and the work is always interesting and motivating.”

• Jim, Enabling Functions

"Deloitte’s a large, complex and fast-paced organisation but it’s open to new ideas. Everyone is encouraged to show initiative and challenge the norm.”

• Lisa, Enabling Functions

Connect to your agile working options

Location: London

Your Work, Your Way: We call our hybrid working vision Deloitte Works. And it does. We trust you to make the right choices around where, when and how you work. You’ll be able to make decisions about how you work best, to be collaborative, learn from colleagues, share your experiences, build the relationships that will fuel your career and prioritise your wellbeing. Having great conversations with your team and your leadership paves the way for great collaborative ways of working.

Discover more about our locations.

Our commitment to you

Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers

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