Senior UX Designer - 12 Month FTC

Location: Chatham/London/Bradford/Petersfield

Salary:

Closing Date: Friday 30 June 2023

Senior UX Designer – 12 month fixed term contract

About Us :

Vanquis Banking Group has a rich history dating back to 1880. The company was founded in Bradford by Joshua Kelley Waddilove as The Provident Clothing and Supply Company to help people access finance and goods who couldn’t from traditional lenders.

Today, Vanquis Banking Group is a FTSE All Share company listed on the London Stock Exchange with around 1.6 million customers and plays the same role in people’s lives today, as it did when it was founded.

Vanquis Banking Group is a unified group made up of two brands: Vanquis (cards and loans) and Moneybarn (vehicle finance). While they offer different products and services, they share the common purpose and customer-centric values at the heart of our group. We understand our customers are real people with varied life experiences, so everything we do from our products to our customer experience is designed with this in mind.

You and Your Team:

As a Senior UX Designer (12 month fixed term contract), you will be reporting to the UX & Digital Design Lead. You’ll be part of the digital design team, part of the digital transformation team, and wider business stakeholders to concept, develop, test, and release digital experiences that actively help our customers to understand and manage their accounts.

This is a role that spans channels – this role will be working on apps, websites, content, push notifications, chat bots, and others. This role, as the senior UX designer, will also be responsible for overseeing the work of a group of designers.

Your day-to-day task will include (but won’t be limited too):

• You’ll be a key factor in reshaping the way that we do Product Design, working with designers, product owners, and wider business stakeholders to create and iterate upon design processes to ensure we deliver great experiences and better products.
• You’ll understand our customers - working with our UX Researcher and our customers directly you’ll grow our understanding of who our customers are and what they need.
• You’ll use your understanding of our customers to ensure the UX of our products is where it needs to be, across channels, for each of our audience types.
• You’ll help own our customer personas, use them to test the work of the team, and advocate for their use across the organisation.
• You’ll use rapid prototyping to test the usability of your designs and interactions. You’ll iterate quickly, and while you aren’t precious about your designs you’ll fight for great design.
• You’ll know how to use Figma and Adobe Suit

What you will bring to the team:

We are seeking someone who is in love with design, you’ll understand aesthetic and are passionate about a great user experience. You’ll love nothing more than problem solving and are quick to adapt! You use whatever methods you see fit to design, test, communicate and release amazing user experiences. No tool is off the table.

• Experience of working on digital user experience design, with a solid portfolio of work you’ll be able to confidently talk through.
• Experience of creating user journey maps, wireframes, and clickable prototypes. And of working with UI designers to create test-ready designs.
• Experience of testing everything from concepts to fully realised on-device designs to derive hidden insights about our customers, and then using these insights to generate new hypotheses to test.
• Experience in utilising evidenced user needs to influence senior stakeholders, and acting as a persuasive advocate for those needs.
• Experience with designing taxonomies, ontologies, information architecture, and content hierarchies.
• Ability to use digital design tools and experience with using object-oriented design systems.
• Meticulous attention to detail.
• Experience with Figma and the Adobe Suite is ideal!

This 12 month fixed term contract is a full-time position working 37.5 hours per week working on a hybrid basis. The team are based from our London office, but for the right candidate, we can consider them being based from any of our office locations London, Bradford or Chatham. This is a hybrid position with a requirement to attend the office at least once a fortnight.

Why Vanquis?

Vanquis was established in 2003, offering a credit card designed to help customers improve their credit score. In 2016, Vanquis introduced personal loans to give customers additional opportunities on their credit-building journeys. Vanquis brings together our lengthy history in the financial sector with modern money management through its online and app-based accounts.

Our colleagues are the most important part of delivering our purpose to put customers on a path to a better everyday life. If it wasn’t for their amazing efforts, ideas and energy we wouldn’t be the successful business that we are today.

On top of all this, we will give you a package including:

• Competitive salary
• Discretionary annual bonus
• Hybrid working considered
• Up to 30 days holidays in addition to bank holidays
• Pension Scheme with matched company contributions up to 5%
• Private Medical Insurance
• Extensive opportunities for personal and career development
• Opportunity to grow, develop and learn
• Colleague Perks at Work discount platform
• Season ticket loan
• 1 paid day to ‘give back’ to local communities or chosen charity

We strive to constantly improve the way we look after our people and have created an environment where everyone feels valued and can be themselves. We know that by having a better, more inclusive culture and a diverse group of colleagues, we can support our customers and each other in the best way possible. We also believe this goes a long way to helping us live our purpose and defines why we’re here in the first place: to help put people on a path to a better everyday life.

We’re an equal opportunities employer and we want people to join us no matter how they identify, their sexual orientation, marital or civil partner status, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age.

We want to attract and retain the best people. So, we make sure that, if people need it, they’re given all the extra support and reasonable adjustments to take part in any part of our application or interview process. We’ve also got lots of colleagues who choose to work flexibly, so please feel free to talk to us about how you prefer to work at any time.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.