Service Administrator - Jaguar Land Rover

Are you passionate about providing outstanding customer service? Are you highly organised and have a keen eye for detail? If so, you’ll be a perfect fit at Jardine Motors Group.

We love people who value exceptional customer experiences, in the same way that we do. JMG are committed to providing our customers with the highest level of service – as a Service Administrator, this is where you’ll play a critical role.

Jardine Motors Group represents 13 premium and luxury car brands across more than 50 locations in the UK. Our culture has earned us a place in the Inclusive Top 50 UK Employers list, and we’re proud to prioritise outstanding customer experiences above all else.

Duties, Responsibilities & Person Specification

Why should you work for us?

• We grow our own talent! We provide you with all the training and development opportunities you will need to succeed.
• Everyone is welcome! We’re committed to building a truly inclusive culture and diverse workforce. We want you to be yourself at work – and thrive.
• We have a generous benefits including: 33 days holiday (including bank holidays), Birthday off (we like to celebrate!) great pension, generous commission schemes, reward savings, and much more – a whole A4 page to be exact!
• When we say we care about your wellbeing, we mean it. You’ll have access to mental health support, nutritional and financial advice, and a Digital GP. We also have over 50 trained Mental Health First Aiders (and counting).

What you’ll bring to the role:

• Experience as an automotive Service Administrator.
• A solid understanding of Kerridge.
• Greet every customer with a smile and provide a seamless and exceptional service throughout their journey with us.
• Excellent communication and interpersonal skills, collaborating with Aftersales, Parts, and Sales teams on a daily basis.
• Ability to thrive in a fast-paced environment and remain calm under pressure.

“Jardine Motors Group are an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, age, national origin, disability, gender identity or any other protected factor.

Jardine Motors Group is recognised as a Disability Confident Committed employer, working with and providing reasonable accommodations to individuals with disabilities. Please let us know if you need an accommodation at any point during the recruitment process.”

INDMP

Job Types: Full-time, Permanent

Salary: £25,000.00-£30,000.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Employee discount
• Referral programme

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus scheme

Experience:

• Administrative experience in an automotive setting: 1 year (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person