Service Administrator - Mercedes-Benz (Part Time Maternity Leave)

Service Admin – Maternity Cover

Reading, Berkshire

Starting at £11 per hour

• 25 hours per week, 8am – 1pm, Mon-Fri.

Our Values & Behaviours

Rygor are looking for incredible team members who share their values and can add to our culture. Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as individuals.

Rewarding

I am grateful. I am courageous. I am curious.

• We love to say “thank you” to our team members, and we promise to let you know when you have done a great job. We will make sure you feel rewarded and valued, every step of the way. We all value our customers and go the extra mile to set standards for them – every single time they visit. You are a natural helper and have exemplary manners, you enjoy saying a simple “thanks” to your colleagues.

Reliable

I am honest. I am attentive. I am trustworthy.

• Our customers can depend on us to keep their vehicles on the road with exceptional service, and our team members can trust us to set standards for them through open and honest communication, training and support, and personal and professional development. You are dedicated to achieving high quality standards via being process driven and a critical thinker.

Respectful

I am inclusive. I am resilient. I am kind.

• We are considerate and kind to our team, the definition of being a true team-player. We promote the importance of equality and diversity, the wellbeing of our team members, and we are respectful in the way we speak and act towards others. You respect and adhere to safe working practices and have good interpersonal and organisational skills.

This role will be a great fit for you if:

• You have exemplary communication skills via email, telephone, and face to face.
• Excellent organisation and administration skills
• You have previous working experience in administration and/or office environments
• You are able to organise and manage your time efficiently to meet deadlines

Due to this being a maternity cover contract, some knowledge of Kerridge and administration in an automotive environment is preferable.

Research shows that some people are less likely to apply for a role unless they are 100% qualified. We encourage you to apply, even if you don’t feel like you meet all our requirements. We want to know about your passions, achievements, learning and growth. If this role excites you, start a conversation with us!

Diversity, Equity, Inclusion and Belonging (DEIB)

At Rygor, they are committed to cultivating an environment that promotes diversity, equity, inclusion and belonging. They are an award-winning community of professionals from all walks of life, and believe our unique qualities should be celebrated. It's essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise.

Benefits for you

• Working for an official Great Place to Work™️.
• Working with our award-winning team – we have been named 'Service Provider of the Year' at the WhatVan? Awards 2022 and winners at the IOIC Employee Engagement Awards.
• Access to 100s of employee perks on Perkbox.
• Auto-enrolment pension.
• Access to our wellness programme and Employee Assistance Programmes.
• Mental Health First Aiders.
• Reward and recognition programmes, including our annual setting standards awards.
• Annual appraisals programme and progression opportunities.
• WeCare EAP (2nd opinions from GPs, 6-weeks free counselling)
• Enhanced maternity and paternity
• Menopause policy
• Manufacturer training.
• Rygor’s own online Training Hub.
• Long service recognition.
• Bonus opportunities
• Death in service benefit.
• Ongoing investment in company facilities and work environments.

Your Role

At Rygor, they are looking for a dedicated Service Admin who can confidently and efficiently cover for a maternity contract at our Reading site. The right candidate will have a passion for Setting the Standard for our customers.

The key purpose of the role is to interpret internal and external customer’s requirements, ensuring that no unauthorised work is undertaken and making sure customer queries are handled quickly and efficiently. You will also ensure that all company policies and procedures applicable to your area of responsibility are always adhered to.

Day to day you will be:

• Completing retail invoicing
• Raising purchase orders
• Raising job cards
• Communicating with internal and external customers
• Scanning, filing and paperwork

About Rygor

They are an award-winning multi-franchise Dealer group, with branches across England, offering extensive coverage for customers throughout the M5, M4 and M42 corridors.

Their business has developed and gone from strength to strength in recent years. We have invested in extensive renovations of our sites across the country and continue to open new sites too; including a brand-new branch in Reading, which opened in December 2022.

They have multiple industry and network awards under their belt and provide exceptional customer service, which Sets Standards. What’s more, they are officially a Great Place to Work™️, meaning they really do have a great company culture which embodies our values of Rewarding, Reliable and Respectful.

✅ Hiring Process

• We shortlist CVs online, so make sure to include information about yourself that makes you stand out
• A short screening call with our hiring manager or a member of our people team
• Come to site and meet the team, have a tour, and let’s have a chat so we can get to know each other better
• ‍ If your application is successful, we’ll be excited to make you an offer

Support - If you need to make reasonable adjustments to our process, please let us know so we can talk about how we can best support you and make the adjustments that may be needed.

Our Process

When applying please include a full current CV with your current salary outlined and notice period, once this has been reviewed, we will be in touch to advise if your application will be progressed through to the next stage which will either be an interview with the business or not depending on your experience. The Riverside Resourcing & Consultancy recruitment process reflects our obligations under relevant UK legislation. Whilst all applications are carefully considered, we are only able to progress applications from candidates who have the right to work in the United Kingdom.

Managing your data

We care about your personal data. The General Data Protection Regulation provides you with more control and by applying to us, we consider this to be an agreement to process your personal data in support of our recruitment and selection process. Your application data is held within our secure applicant tracking system through hireful - you will be given access to a candidate zone in this system where you can monitor and manage your application and see status updates. We will communicate with you, by email or phone, throughout the recruitment process so that we can keep you updated and inform you of your application progress.