Service Advisor

Service Advisor - DAF Tamworth

Basic Salary: £28,000 basic and £30,880 with achieved bonus

Hours: Monday to Friday 8am-5.30pm plus some Saturday overtime

A new opportunity has arisen to join the business as a Service Advisor at our DAF Tamworth site.

What you’ll be doing:

• Dealing with customers bringing their vehicle for recall, service or repair.
• Providing feedback to customers on their service/repair, including pricing of additional work when required, explaining the reasons fully and competently.
• Taking bookings for service work by telephone, obtaining all necessary details in respect of work required, nature of problems and wherever possible identifying specific faults.
• Delivering high level of customer service.
• Liaising with Technicians.
• Keeping customers informed of their vehicle’s progress throughout the day.

What we need from you:

• Previous experience in a Service department as a Service Administrator or Advisor
• Excellent customer service skills
• Organised and good attention to detail
• Ability to adapt quickly
• Previous experience using invoicing systems

In return we’ll offer:

· 22 days holiday + bank holidays

· Competitive employer pension

Who we are:
Greenhous Group is one of the Sunday Times Top 100 privately owned businesses, and consistently ranked in the Motor Trader and Automotive Management Top 20 Dealer rankings. With over 100 years’ experience in the franchised dealer world, Greenhous is a leader in the supply of dealer services for some of the world’s leading manufacturers.

Our network of Car and Commercial dealerships now stretches across Shropshire, Mid Wales and the West Midlands and includes a number of different franchises including Vauxhall, VW Commercials, Nissan, Ford, and DAF Trucks, as well as an extensive bodyshop network.

Our company philosophy is to provide our customers with the best possible service, delivered by the best people.

Job Types: Full-time, Permanent

Salary: Up to £30,880.00 per year

Supplemental pay types:

• Bonus scheme

Work Location: One location