Service Assistant x 5

Working within a bustling atmosphere as part of our passionate team, this role as a Service Assistant plays a core part in providing fantastic customer service. Do you enjoy helping people and providing a great service?

From welcoming visitors on arrival within our admissions building and car park to bringing our stories to life within our historic house, you will ensure people get the best out of their day. This role will directly report to our Welcome Manager, and work closely with the Collections and House Team, you will play a key role in delivering exceptional service.

We are offering five roles at the following contracted hours:

• 1 x 37.5 hours per week
• 2 x 27.5 hours per week
• 2 x 16 hours per week.

These hours will be slightly reduced during our winter months, but pay is annualised to be paid equally each month across the year. Hours to be discussed further at interview.

The Salary: £9.60 per hour

Duration: Fixed Term Contract until end February 2024.

Interviews: 2nd March

If you have any questions about this role please contact: Helen.Smith4@nationaltrust.org.uk

What it's like to work here:This Northumbrian country house and grounds is one of the National Trust’s more recent acquisitions. Seaton Delaval Hall has recently undergone a major transformation; with £7.8 million invested in conservation and developing the visitor experience, including the new Brewhouse Café, Delaval Playdium play area, collections rehang and creative interpretation.

A place of theatre, imagination and fun that brings together a spirit of adventurous programming and events, alongside the drama of the place, that keeps visitors coming back again and again. Seaton Delaval Hall continues to go from strength to strength having welcomed 130,000 visitors in the last year, for the first time.

What you'll be doing:Visitors are a vital part of what we do. As the Service Assistant it’s your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day. In this role, you’ll be;

• Working alongside a big staff team and volunteers in delivering outstanding customer service across the property
• Welcoming and admitting visitors to the property, providing information and orientation around site.
• Working within the car park to help on busy days
• Working on our property tills selling admission tickets, processing payments of activities and events and promoting our Growing Support strategy (Memberships/Donations/Fundraising)
• Welcoming visitors into our newly opened house offer, including Central Hall, Basement and West Wing featuring playful interpretation schemes.
• Supporting in presentation standards across site
• Promote events, offers, products and benefits of actively supporting the National Trust
• Support in the delivery of events at times throughout the year
• Support across the property when required.

• Who we're looking forA can-do attitude
• Genuine enthusiasm for working with people
• A willingness to learn new skills
• Ability to work well in a team or on your own
• Good understanding of the National Trust and what we do.

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust properties for you, a guest and your children (under 18)

• Tax free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most locations

• Independent financial advice