Service Desk Technician

Job Title: Service Desk Technician

Location: Belfast

Hours: Shift Rota – Working on a shift rotation basis covering the following hours:

• Mon – Fri between hours of 7.20am to 21.10pm
• Sat 8.20am to 19.40pm
• Sun 8.20am to 18.30pm

Please note these hours are flexible dependant on future business requirements.

A bit about us:

At BNP Paribas Personal Finance, we’re part of a global bank and are proud to be a Top Employer UK, providing a great place to work in an open and inclusive environment.

We’re here to provide simple and straightforward consumer finance solutions and we work with many well-known retailers and brands to help their customers finance their purchases in a responsible way.

We care about making a positive impact for our colleagues, customers, partners and the wider community. That’s why we live by our values of we're positive, we’re brave and we own it.

The Role:

Acting as a single point of contact for phone calls and emails from clients and internal colleagues regarding IT issues and queries, the IT Support Technician will provide first and some second line technical support to internal staff. The successful candidate will require an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of problems, which may range from straightforward to more complicated technical issues. There is also a range of administration duties within this role.

Key Responsibilities:

• Provide a first rate customer service through the Service Desk
• Champion the service offered through user engagement, excellent customer service and close management of incidents and requests raised
• Take ownership of user problems and follow up the status of problems on behalf of the user
• Resolve issues/requests where possible (1st and 2nd line support) – e.g. password resets, simple problem determination, mail releases from mail gateway, printing issues, supporting Microsoft Office product suite
• Set up new starters with required access and remove access for leavers in line with authorised Access Request Forms.
• Liaise and engage with 3rd Party Service Desks where appropriate, track status of all problems/requests passed onto third parties. Chase in timely fashion and keep all parties informed of progress
• Support the Security Officer in providing a secure environment

Skills & Attributes:

• Excellent phone manner
• Passion for customer service
• Flexible and creative
• Approachable
• Organised and thorough
• Reliable
• Excellent Team worker willing to share knowledge and assist Team
• Experience as a Service Desk Technician/Analyst supporting customers

Could this be you?

BNP Paribas Personal Finance believe it’s a positive attitude and passion to make things happen that matters most.

What’s in it for you?

As well as working for a Top Employer UK 2022 and being part of a team that changes customers lives, there are some excellent benefits too including - a competitive salary, a contributory pension scheme, plus life insurance and private medical insurance, not to mention the all-important 25 days holiday each year to enjoy. There are also perks which give you fantastic discounts off eating out, cinema tickets, days out and much more. There are also monthly awards with plenty of opportunities to win vouchers and prizes. Learn more about what it means to be part of the BNP Paribas Personal Finance team here: BNP Paribas Personal Finance UK - YouTube or click here to learn more about careers at BNP Paribas Personal Finance: Careers (bnpparibas-pf.co.uk).

Equal Opportunities Disclaimer

BNP Paribas Personal Finance promotes equality of opportunity and is committed to ensure that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

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