Service Lead

Service Lead

Cardiff

Competitive salary with excellent benefits – please contact the recruitment team for this information. Although we don’t advertise our salaries, you won’t be disappointed!

Within your role as Service Team Leader, you will form a key part of the placemaking culture, improving the client and customer touchpoint journey across the retail branches, actively seeking opportunities to improve service experience for the Branch Managers and customers.

You will lead the cleaning team, ensuring that the expectations of the customer are met and exceeded, building strong relationships with Branch Managers through consistent and proactive engagement and effectively managing resource and periodic cleaning to deliver an efficient and effective service.

You will be highly visible throughout the branch network, leading by example through actively cleaning with your team, demonstrating expectations, and constantly engaging with each of your Placemakers to drive a culture of high standards and teamwork.

• Plan week ahead in terms of cleaning resource. Report up the chain to their manager (Hub Manager/Hub Leader)
• Check stock in cleaning cupboard. Travel between branches
• May visit 3 branches in a day
• Engagement with Branch Manager is crucial
• Positive attitude and engaging personality is important
• Supervising and leading cleaning teams on site
• Driving culture of teamwork and responsibility

• Experience in leading a cleaning team
• Excellent communication skills
• Driving License Required
• Ideally 5 years experience in a cleaning role
• Experience in resource management
• Passionate about customer service
• Experience in a customer service role preferred

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.