Service Management Coordinator

Due to growth and expansion across the department we have an exciting opportunity for a Service Management Coordinator to join our Service Operations Team. As Service Management Coordinator you will be responsible for all key operational duties within the IT Service team to ensure the efficient delivery of the ITIL practices. Working alongside the Senior IT Service Manager you will play a key role in contributing to a successful operation by delivering excellent administration duties across all aspects of the department.

What you’ll be doing:

• Providing administrative support to the Senior IT Service Management team through arranging reviews and documenting minutes and agreed actions
• Providing administrative support with our change management process
• Supporting with annual audits and asset management and configuration practices
• Creating and managing reports for stakeholders and management of SLAs

What you’ll need:

• Ability to build and maintain positive working relationships with all stakeholders
• Ability to remain calm and work under pressure
• Excellent organisational and co-ordinating skills
• Excellent problem-solving and critical thinking skills
• Experience of working with ITSM tools is not essential but would be advantageous

Who we are:

We are proud stewards of the Tote, Great Britain’s pool betting operator since 1928. Backed by people from across British horse racing, UK Tote Group is led by a dedicated group of racehorse owners and breeders and racing fans who are passionate about revitalising the Tote.

We are a team of over 170 people with our HQ based in Wigan, Greater Manchester (WN3 5AZ). The role will be 37.5 hours per week working Monday to Friday between 9am and 5pm. We offer flexible hybrid working, a full induction and on the job training and a development plan will be put in place for anyone who joins the team.

What we offer:

At UK Tote Group we are proud to offer our employees more than just a job, our employees are very important to us, and we like to recognise all the hard work they do with our rewards and benefits packages in addition to your basic salary. Our benefits include:

• Bonus scheme
• Company Shares Option Plan
• Contributary pension scheme
• Life insurance (4 x basic salary)
• Simply Health Cash Plan
• Holiday entitlement (33 days inclusive of bank holidays)
• Study Support and opportunity for progression and development
• Confidential 24/7 365 employee assistance helpline
• Agile and collaborative office environment with free parking, fruit, biscuits, and drinks
• Regular social events, charity events and volunteering opportunities

If this sounds like the role for you, we’d love to hear from you. If you'd like to find out more about Team Tote head to our careers page - https://app.jobholler.com/team-tote

Job Type: Full-time

Salary: From £22,000.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Free parking
• Gym membership
• Life insurance
• Referral programme

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme

Ability to commute/relocate:

• Wigan: reliably commute or plan to relocate before starting work (required)

Application question(s):

• What are your salary expectations?

Work authorisation:

• United Kingdom (preferred)

Work Location: Hybrid remote in Wigan