Showroom Manager Fine Jewellery (High Holborn / Covent Garden)

Launching a new chapter in the Lily Arkwright story and building upon our phenomenal success in recent years, our by appointment only London showroom is located in WC1A Holborn, a short walk from the iconic Covent Gardens.

We are seeking a driven and talented Showroom Manager to coordinate the day to day showroom activities, support the online client services team and carry out customer showroom appointments.

The successful candidate will be given full training and will be supported by the Manchester head office management team.

About you:

With proven fine jewellery experience in a sales and managerial role, you will have a natural flair for fine jewellery, and a unique ability to nurture client relations with your exceptional sales abilities. Ensuring we help clients find the perfect engagement, wedding ring or special jewellery purchase, whilst offering the very highest level of customer service.

You will take ownership of your work and have a real passion for lab diamonds, natural diamonds and ethical gemstones. We are seeking an individual who takes pride in their work and one who wants to make a positive change in an exciting and ambitious company.

About Lily Arkwright

Featured in the Telegraph, Rock My Wedding, Confetti and the Independent, award winning Lily Arkwright is the UK’s leader in ethically sourced fine jewellery. As NAJ members with a JET qualified team, we take extreme care over the products and services we offer our customers.

Benefits

• Attractive Salary
• Structured personal development plan
• NAJ Accredited industry training offered
• 28 days holiday per year
• Holiday loyalty scheme, earn an extra day holiday each work anniversary, up to 5 days.
• Generous staff discount
• Relaxed fun work environment
• Referral programme
• Company pension
• Complimentary onsite gym
• Complimentary fruit & biscuits, tea & coffee
• Secure Bike Storage

Responsibilities of the Showroom Manager

• Reporting to the Company Operations Manager.
• Meeting customers for face-to-face consultations.
• Manage the daily activities of operating a luxury fine jewellery Showroom in line with company standards.
• Maintaining excellent presentation of the jewellery and showroom.
• Ensure our staff and showroom are consistently safe and secure, adhering to company procedures and guidelines.
• Maintain the showroom calendar.
• Effectively resolve complex customer service challenges, finding solutions which exceed the Lily Arkwright customer expectations.
• Respond to customers enquiries via email, phone, live chat and social channels.
• Customer after-care.
• Be driven, and self motivated to inspire your colleagues to ensure sales targets are met.
• Regular stock checking and organising immediate replenishment of best-selling key lines by working closely with Head Office.
• Help create and maintain a service culture focused on the customer, enhance the buying experience and build relationships that lead to long term business growth.

About you

• Previous fine jewellery experience is essential, this can be shop floor, online or within a workshop.
• Excellent listening, written and verbal communication skills
• Strong computer, typing/keyboarding and data entry skills
• Strong attention to detail
• Ability to work independently and within deadlines in a fast paced environment
• Excellent interpersonal, creative problem solving, organisational and time management skills

How to Apply & What to Expect:

Everyone at Lily Arkwright has a voice and we want to hear yours! If you are interested in growing with Lily Arkwright, send us a CV and cover letter, letting us know why you are interested in joining the Lily Arkwright team.

You’ll receive an email when we’ve received your application, and can expect an update within a week of applying. The interview process for this role includes a phone call with our recruiting team and a video interview with one of our leaders!

Job Type: Full-time

Salary: £35,000.00-£45,000.00 per year

Benefits:

• Additional leave
• Company pension
• Employee discount
• Free fitness classes
• On-site gym
• Referral programme
• Transport links

Supplemental pay types:

• Bonus scheme

Work Location: In person