Soft Services Operations Manager

Soft Service Operations Manager

London

Competitive salary with excellent benefits – please contact the recruitment team for this information although we don’t advertise our salaries, you won’t be disappointed!

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Job Description

As Soft Service Operations Manager, you will be responsible for the leadership of the soft services team to deliver the operational requirements of the contract across four world leading Private Schools.

You will be delivering a top class, compliant service to the Client and ensuring PPM’s and reactive tasks are delivered to the contract SLA’s.

You will deploy world leading ways of working, utilising the latest techniques and technology to ensure a fit for purpose service on an output spec contract.

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Key Responsibilities​

• Ensure compliance with all company & site-specific policies, procedures & processes including P&C, H&S & operational
• Lead and motivate a large Team of Placemakers by focusing on pathway development and leading by example
• Being the point of primary contact for all matters relating to the operational service
• Plan monitor and control budgets to achieve planned business performance
• To identify and initiate improvements to service, quality and operational efficiency. To provide guidance, advice and direction to resolve major issue and satisfy customer requirements
• To promote ISS Facility Services, develop services and pursue opportunities to grow the business
• Advise management of all changes within the contract affecting the scope of services
• Ensure that standards are consistently achieved, maintained and reported through regular audit and KPI performance
• Aspire towards a lighthouse status for the account in accordance to the lighthouse strategy

Professional and personal competencies/qualifications​

• A minimum of 2 years delivering contracts of the size and nature of that required by the contract from a soft services bias
• Previous experience managing multi-sites and large operations within an FM environment
• Experience of working to strict KPIs and SLAs
• The ability to communicate and work effectively with customers, employees and teams at all levels
• IOSH & COSH qualifications
• A high level of focus on the achievement of targeted results and service delivery standards
• Experience of working within an IFM environment and part of a wider Management Team
• A drive to succeed and continually develop as a Leader

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

If you have any further queries regarding this role, please contact the Resourcing Team on 0330 311 2739

Job Types: Full-time, Permanent

Schedule:

• Day shift
• Monday to Friday

Work Location: One location

Reference ID: 106809