SPA Administrator

Job Introduction

An opportunity has arisen within the SPA Team for an enthusiastic and team-minded administrator to provide Telephony and administrative support to Clinicians and community staff at Child Health.

Our Children’s Services in Bath and North East Somerset areas provide healthcare to children in and around the focussing on paediatric services and community clinics.

We are currently have both full and part time opportunities and would welcome candidates to get in touch to discuss any flexibility available. The role is based within our SPA team in Kempthorne House, St. Martin’s Hospital. The working pattern will be flexible, with the option for home working on a Rota basis once full training has been given.

Main Responsibilities

• To provide initial screening of all referrals and notifications into the Single Point of Access (SPA) from GPs, Service Users, Parents, Carers and other partner organisations
• To manage and deal with referrals, including directing to the relevant professionals, carrying out call backs to referrers where necessary and recording referrals appropriately
• To provide a signposting service to the public with information on HCRG Care Group and alternative services provided by other statutory and voluntary agencies
• To collate and send information and appointment letters to patients in respect of booked appointments
• To reschedule appointments cancelled by patients or the organisation

The Ideal Candidate

You will need to be familiar with electronic patient management systems or similar systems of work. You will be required to work unassisted as well as take on additional tasks as and when required. Strong organisational skills are required along with self-motivation and a focus on the service-user experience.

This role demands considerable computer use and some Excel work although full training will be given.

Please refer to the Job Description for more information on the main responsibilities and person specification.

About The Company

We change lives by transforming health and care.

Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.

As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.

Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.

Package Description

As a SPA Administrator, you’ll be part of our valued team at St. Martin's Hospital, Bath.

You will feel valued as a SPA Administrator within HCRG Care Group, receiving access to exclusive rewards and benefits including:

• A salary of £20,500 full-time equivalent with group pension
• Free tea and coffee at your base location
• Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
• Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
• An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year
• The pride of working for an organisation committed to the highest clinical and quality standards: with a majority of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission