Specialist Accommodation Officer

Are you a keen problem solver who enjoys delivering great customer service? If so, we‘ve an exciting opportunity for a people-focussed individual to join us as a Specialist Accommodation Officer on full-time, fixed-term contract for an initial period of 12 months.

Please note, for this role you will be required to travel regularly across a sizeable geographical patch.

As a Specialist Accommodation Officer, you’ll:

• Deliver a first-class landlord service across the Specialist Accommodation portfolio conducting all housing management related tasks such as sign ups and tenancy.
• Identify any areas of service delivery that are below required standards and put an action plan in place to improve outcomes for customers.
• Ensure the portfolio of services are safe by conducting regular compliance checks and responding to any emerging building safety, fire safety or health and safety risks or issues.
• Provide efficient and effective back up support to the Specialist Accommodation Manager and deputise at meetings where required
• Respond promptly and effectively to crisis and emergency situations

Our ideal candidate?

• Experience of working with customers in Housing management context / residential setting; or, experience in a fast-paced customer service / relations role
• Knowledge and experience of managing compliance including building safety, safeguarding, fire safety and health and safety.

Who are Midland Heart? We’re a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we’re here to develop your potential.

Interested? Click on "Candidate Information" below for a full Role Profile. Applying is easy - simply register on our candidate portal uploading a CV and Covering Letter, which show us that you have what it takes to make a success of the role.

Please note, we reserve the right to close this advert early should we appoint a suitable candidate prior to the start date.

We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.